Disney Theme Parks & Water Parks – Frequently Asked Questions
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Where can I smoke at Disney Resort hotels?
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All Disney Resort hotels at Walt Disney World Resort are s...
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I am an Annual Passholder, but I’m not in my renewal window. Can I customize my pass to add one of the new add-on options?
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You will be able to purchase these new Annual Passes and a...Q:
Where can I find more information about the Disney theme parks and water parks?
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You can learn all about the theme parks and water parks at...Q:
How can I purchase an Annual Pass through the Monthly Payment Program for Florida residents?
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There are 2 ways Florida residents can purchase an Annual ...Q:
How do I renew my Annual Pass?
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There are 3 convenient ways to renew your Annual Pass:Rene...Q:
I am a Florida resident. Can I renew my Annual Pass online using the Monthly Payment Program?
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Yes. Florida residents can renew Annual Passes using the M...Q:
Can I renew an Annual Pass for a Guest other than myself?
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Yes. To renew an Annual Pass for another Guest, you’ll nee...Q:
I didn't receive my renewal notice and need to renew my Annual Pass. What should I do?
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A renewal notice is not required to renew your Annual Pass...Q:
I purchased a theme park ticket. Can I upgrade my ticket to an Annual Pass?
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You may be able to upgrade your ticket to an Annual Pass. ...Q:
Are maps of Walt Disney World theme parks available in advance of my visit?
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Yes. View our interactive online maps.Using advanced Googl...Q:
What are the best driving routes to Walt Disney World Resort?
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It's easy to drive to Walt Disney World Resort. We're loca...Q:
What are the best driving routes to Walt Disney World Resort from within Florida?
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Walt Disney World Resort is located southwest of Orlando, ...Q:
How can I celebrate my birthday at Walt Disney World Resort?
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There are many ways to celebrate your birthday during your...Q:
Will I be responsible for any cancellation or change fees or other amounts if a hurricane warning is issued within 7 days of my arrival date?
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If a hurricane warning is issued by the National Hurricane...Q:
What information do your online maps contain?
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Our interactive maps provide much of the information that ...Q:
I purchased theme park tickets years ago and never used them. Are they still valid?
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Walt Disney World Resort continues to honor all unexpired ...Q:
What kinds of prices can I expect to pay for food inside the theme parks and at Disney Resort hotels?
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Costs will vary from location to location, and are listed ...Q:
What accommodations exist for Guests with disabilities at Disney’s Animal Kingdom Park?
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Walt Disney World Resort theme parks provide numerous acco...Q:
What accommodations exist for Guests with disabilities at Disney's Blizzard Beach Water Park?
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Walt Disney World Resort water parks provide numerous acco...Q:
What accommodations exist for Guests with disabilities at EPCOT?
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Walt Disney World Resort theme parks provide numerous acco...Q:
What accommodations exist for Guests with hearing disabilities?
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Walt Disney World Resort theme parks provide numerous acco...Q:
What accommodations exist for Guests with disabilities at Disney’s Hollywood Studios?
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Walt Disney World Resort theme parks provide numerous acco...Q:
What accommodations exist for Guests with disabilities at Magic Kingdom Park?
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Walt Disney World Resort theme parks provide numerous acco...Q:
How do the theme parks accommodate Guests with disabilities?
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Walt Disney World Resort theme parks provide numerous acco...Q:
What accommodations exist for Guests with disabilities at Disney Resort hotels?
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Walt Disney World Resort hotels provide numerous accommoda...Q:
What accommodations exist for Guests with disabilities at Disney's Typhoon Lagoon Water Park?
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Walt Disney World Resort water parks provide numerous acco...Q:
What accommodations exist for Guests with visual disabilities?
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Walt Disney World Resort theme parks provide numerous acco...Q:
What is the best way to dress for a visit to the parks?
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We suggest you dress comfortably, wear good walking shoes ...Q:
Why am I getting an error message when I try to enter my Annual Pass into my profile?
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When entering your Annual Pass into your profile, be sure ...Q:
Can I bring EpiPens, antihistamines and asthma medications into the parks?
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Yes. You can bring EpiPens, antihistamines and asthma medi...Q:
How does Walt Disney World Resort work to help the environment?
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Environmentality is an attitude and a commitment to our en...Q:
I’m planning to visit Walt Disney World Resort for more than 7 days. Is there a ticket available that’s longer than the 7-Day Disney Theme Park ticket?
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Yes. You may purchase an 8-day, 9-day or 10-day Disney The...Q:
If I purchase a select Florida Resident Annual Pass using the Monthly Payment Program, will it automatically renew?
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No. Your Annual Pass is valid for one year from the date o...Q:
What proof of residence will I need to provide in order to purchase a Florida Resident park ticket or annual pass?
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You’ll need to provide proof of a Florida residential addr...Q:
What procedures do you have in place to minimize the spread of illness at Walt Disney World Resort?
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As part of our commitment to the health and safety of our ...Q:
Are there height requirements for attractions at Walt Disney World theme parks and water parks?
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Yes. While most attractions and rides are available to Gue...Q:
Can I bring my own food to Walt Disney World Resort?
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Guests are allowed to bring food into Walt Disney World th...Q:
Which Walt Disney World Interstate exit should I take?
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Each of these exits from Interstate 4 will take you to dif...Q:
Are kosher meals available at Walt Disney World Resort?
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Yes. Kosher meals are offered at all table-service and sel...Q:
I lost a personal item on a recent vacation at Walt Disney World Resort. Who should I contact to see if it was found?
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Please notify us online of your lost item. This will allow...Q:
When can I use my theme park ticket?
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Walt Disney World Resort theme park tickets are valid for ...Q:
Where can I find Disney Characters?
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One of the best ways to see Disney Characters is to make r...Q:
What is the minimum age requirement for unaccompanied children to enter Walt Disney World theme parks, water parks and other locations?
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Children under age 14 must be accompanied by a Guest age 1...Q:
I ordered tickets, but they did not arrive as scheduled. Who should I contact?
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Email ticket.inquiries@disneyworld.com or call (407) 934-7...Q:
How much will my monthly payment be for an Annual Pass?
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View monthly payment pricing details. You can also visit a...Q:
Will it cost more to purchase an Annual Pass with the Monthly Payment Program for Florida residents?
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No. Assuming all payments are made on time, the price is t...Q:
Which Annual Passes and Passholders are eligible for the Monthly Payment Program?
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The Monthly Payment Program at Walt Disney World Resort is...Q:
Can I pay more than the required down payment for an Annual Pass when I enroll in the Monthly Payment Program for Florida Residents
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Yes. You can make a larger down payment in person at any W...Q:
Are there any finance charges with the Annual Pass Monthly Payment Program for Florida residents?
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No. Currently there are no finance charges from The Walt D...Q:
How are mosquitoes controlled on Walt Disney World property?
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We have an extensive mosquito prevention and monitoring pr...Q:
Can I use more than one credit card to purchase tickets on disneyworld.com?
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You are only able to use one credit card per transaction.P...Q:
How do I find my way around when I’m in the parks?
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The Walt Disney World theme parks are dynamic places fille...Q:
Are any attractions scheduled to be under refurbishment when I visit?
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View our interactive park hours calendar to see what attra...Q:
How can I determine if a promotional offer is still available?
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View the current special offers for Walt Disney World tick...Q:
Can I bring my own food into theme parks and water parks?
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Guests are allowed to bring outside food and nonalcoholic ...Q:
I am an Annual Passholder, but not in my renewal window. Will my pass change starting September 8, 2021?
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You will be able to purchase these new Annual Passes when ...Q:
Are there height requirements for the 2 attractions within Pandora – The World of Avatar?
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At Pandora – The World of Avatar, our family-friendly Na’v...Q:
Other than attractions, what else does Pandora – The World of Avatar offer?
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Pandora – The World of Avatar is a fully immersive land fe...Q:
What procedures do you have in place to ensure the cleanliness of Walt Disney World Resort?
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From the very beginning, Walt Disney made cleanliness an i...Q:
Does the Park Hopper Option provide admission to the water parks?
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No. Disney Theme Park Tickets with the Park Hopper Option ...Q:
Do Annual Passholders receive discounts on theme park or water park tickets for other people?
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View the latest Passholder discounts—including the complet...Q:
Can I rent a wheelchair or ECV during my visit to Walt Disney World Resort?
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Yes. Wheelchairs and Electric Conveyance Vehicles (ECVs) a...Q:
How much does it cost to park at the parks?
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The rate depends on your vehicle type, but each theme park...Q:
I will be visiting multiple Disney theme parks on the same day. Do I have to pay for parking at each theme park?
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No. If you pay for parking at one Disney theme park, you m...Q:
What special benefits do I get with a Walt Disney World Annual Pass?
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Annual Pass perks include:Standard theme park parkingDisco...Q:
I’m a Florida resident and I purchased an Annual Pass with the Monthly Payment Program. Can I pay off my balance at any time?
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Yes. If you are a Florida Resident and purchased an Annual...Q:
I purchased an Annual Pass using the Monthly Payment Program for Florida residents. Can I change my credit or debit card on file during the payment period?
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Yes. You can change the card used for your monthly payment...Q:
Can I use my own wheelchair in the theme parks?
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Yes. You may use your own wheelchair at all Walt Disney Wo...Q:
What proof of residence will I need to provide to purchase a Florida Resident ticket or annual pass?
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To purchase or use a Florida Resident ticket or annual pas...Q:
What is a quick-service restaurant?
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A Walt Disney World quick-service restaurant offers great ...Q:
I purchased an annual pass online. Where do I redeem my certificate?
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Bring a printed copy of your certificate along with a phot...Q:
When can I renew my Annual Pass?
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You can renew your Annual Pass up to 60 days before and 30...Q:
I am a current Annual Passholder within my renewal window. Will the updates to Annual Pass types affect my renewal?
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Starting September 8, 2021, if you are within your renewal...Q:
I had an Annual Pass prior to September 8, 2021. Will the number of theme park reservation holds change for Annual Passholders?
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There are 2 types of reservations that Passholders can use...Q:
When will the theme park reservation system be updated for Annual Passholders?
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Starting September 8, 2021, we are making some updates to ...Q:
Do Annual Passholders receive any special discounts?
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Yes, Passholders enjoy exclusive events, special offers an...Q:
What restaurants are located within Walt Disney World Resort?
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From fine dining to quick snacks, Walt Disney World Resort...Q:
What types of personal items are not permitted inside the theme parks?
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For a list of prohibited items we ask that you review our ...Q:
I have a condition that I feel may make it advisable for me to avoid certain attractions. Do you provide restrictions and advisories for attractions?
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Yes. Consult the signage posted at our attractions—which i...Q:
I am pregnant. Are there any attractions that I will not be able to experience?
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Walt Disney World Resort offers many shows and attractions...Q:
Why have you updated your rules and policies?
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These updates are intended to provide a more enjoyable exp...Q:
What security measures do you have in place at the Walt Disney World Resort?
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Walt Disney World Resort takes a comprehensive approach to...Q:
Can I purchase theme park merchandise online?
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Yes, you can easily shop the largest selection of authenti...Q:
What areas of Walt Disney World Resort permit smoking?
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Walt Disney World theme parks, water parks, ESPN Wide Worl...Q:
Can I smoke on the patio or balcony of my Disney Resort hotel room?
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No. Guests may not smoke in their Disney Resort hotel room...Q:
How is the Disney Resort hotel smoke-free policy enforced?
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To cover the costs of cleaning and restoring the room to a...Q:
I received a special offer when I booked my vacation with the Walt Disney Travel Company. If a hurricane warning is issued within 7 days of my arrival date and I reschedule, will I get the same specia
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Cast Members will be able to reschedule your vacation to y...Q:
How do I get to ESPN Wide World of Sports Complex?
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ESPN Wide World of Sports Complex is a part of Walt Disney...Q:
Is food available at the ESPN Wide World of Sports Complex?
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Yes. You can choose to dine at either the ESPN Wide World ...Q:
Do I need to purchase an admission ticket to attend an event at ESPN Wide World of Sports Complex?
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Yes. Most ESPN Wide World of Sports Complex events do requ...Q:
If a hurricane warning is issued within 7 days of my arrival date and I have a sports or group package, does the Walt Disney Travel Company hurricane cancellation policy apply to my package?
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The policy does not apply to rooms or packages for youth g...Q:
I ordered theme park tickets from disneyworld.com and selected standard shipping. The site said that my order will arrive in 14 days. Will my tickets actually come in less time?
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Although Walt Disney World Resort can sometimes get your o...Q:
What are the rules for using strollers at Walt Disney World Resort?
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The following guidelines apply to the use of personal and ...Q:
Are there height requirements for the attractions within Toy Story Land?
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Yes. As you plan your visit to Toy Story Land at Disney’s ...Q:
Are theme park tickets transferable? May I give them to someone else to use the remaining days?
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No. Once a person uses a Disney Theme Park Ticket, all sub...Q:
Where can I view the updated admission calendar for Annual Passholders?
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Passholders can view the admission calendar for their Annu...Q:
How can I determine the number of days remaining on a theme park ticket?
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You can use the My Disney Experience app to check the numb...Q:
Where can I use Disney Dollars at Walt Disney World Resort?
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Disney Dollars are accepted at the following Walt Disney W...Q:
What does it mean for my vacation plans if a hurricane warning is issued within 7 days of my arrival date?
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If a hurricane warning is issued by the National Hurricane...Q:
If I reschedule my vacation to a different date because of a hurricane warning, will I be able to get my same accommodations?
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If you are scheduled to arrive within 7 days of a hurrican...Q:
Does the Walt Disney World Resort bus transportation system accommodate wheelchairs?
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Yes. The complimentary Walt Disney World Resort bus transp...Q:
If I rent a wheelchair or ECV, do I get to keep it for my entire stay?
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Wheelchairs and Electric Conveyance Vehicles (ECVs) rented...Q:
How can I protect myself from Zika virus?
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At this time, the Florida Department of Health has reporte...