Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Tickets – Frequently Asked Questions

Q.

How can I determine the number of days remaining on a theme park ticket?

A.

When you arrive at Walt Disney World Resort, please show your ticket to a Cast Member at any of the following locations:

  • Ticket windows at theme parks and water parks
  • Concierge desks at Disney Resort hotels
  • Guest Relations at Disney Springs

If you wish to check from home, please email us at ticket.usage@disneyworld.com and include the following:

  1. Photograph or scan of the front and back of each ticket
  2. Your full name
  3. Phone number where you can be reached during the day

Please keep the total email size, including attachments, below 2 MB. To ensure your email is less than 2 MB, you may need to compress your images or send multiple emails.

We’ll try to get back to you as soon as possible, but it normally takes 14 business days for a response.

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Sign Up for Updates

Be the first to hear about the latest news and special offers at Walt Disney World Resort.

Sign Up Successful

Thank you for signing up! You should begin to receive news and special offers very soon.