Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Tickets – Frequently Asked Questions

Q.

How can I determine the number of days remaining on a theme park ticket?

A.

When you arrive at Walt Disney World Resort, please show your ticket to a Cast Member at any of the following locations:

  • Ticket windows at theme parks and water parks
  • Concierge desks at Disney Resort hotels
  • Guest Relations at Disney Springs

If you wish to check from home, please email us at ticket.usage@disneyworld.com and include the following:

  1. Photograph or scan of the front and back of each ticket
  2. Your full name
  3. Where and when ticket was purchased
  4. Purchaser’s name and form of payment
  5. Phone number where you can be reached during the day

Please keep the total email size, including attachments, below 20 MB. To ensure your email is less than 20 MB, you may need to compress your images or send multiple emails.

We’ll try to get back to you as soon as possible, but it normally takes 14 business days for a response.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not Speaking to a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.