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Annual Passes – Frequently Asked Questions

Q.

I purchased an annual pass online. Where do I redeem my certificate?

A.

Bring a printed copy of your certificate along with a photo ID to any Walt Disney World theme park ticket window for redemption. If you purchased an annual pass or used our Monthly Payment Program for Florida residents, you will also need to bring proof of Florida residency.

Each Passholder will need to be present at the ticket window to receive his or her pass.

Learn more about annual passes or purchase an annual pass.

For more information, please call (407) WDW-PASS or (407) 939-7277—or use the Annual Passholder Help Form to email our dedicated Help Team with any questions you may have about your annual pass. Guests under age 18 must have parent or guardian permission to call.

Please Check Our Property Rules

We ask that you review our Walt Disney World Resort property rules before your visit to avoid any delays or disruptions. We regularly update our property rules to ensure you have a safe and enjoyable experience at Walt Disney World Resort.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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