Services for Guests with Disabilities

Get an overview of the many services and access options available all throughout Walt Disney World Resort.

For more information, please contact Disability Services at (407) 560-2547 or email

Cognitive Disabilities

Help Guests with cognitive disabilities experience the magic of the parks with some simple tips and services.

Disability Access Service

Guests with disabilities who are unable to tolerate long lines may be eligible to return to an attraction at a later time.

Electric Conveyance Vehicle (ECV) Rentals

Learn more about these 4-wheel vehicles that help Guests travel long distances with ease.

Guides for Guests with Disabilities

Available at Guest Relations, these guides can also be downloaded in a printable format for each theme park:

Wheelchair Rentals

Take advantage of several convenient options when renting a wheelchair at Walt Disney World Resort.

Hearing Disabilities

Discover the variety of ways Walt Disney World Resort assists Guests with hearing disabilities.

Lighting Sensitivity

Should you or any member of your party have a photosensitivity or seizure disorder, we recommend that you consult your physician for specific instructions before visiting Walt Disney World Resort, as specialty lighting effects and other visual effects are used extensively throughout our shows and attractions.

Magnetic Fields

Common equipment, such as electric motors and radios, that produce electric and magnetic fields are utilized extensively throughout the world and also within our Resorts. These fields are generally no greater than you would experience in any urban environment or may be exposed to through common household appliances such as vacuum cleaners and hair dryers.

If you—or any member of your party—has questions regarding the above, you may speak with a Guest Relations Cast Member for details.

Mobility Disabilities

See what service and access options are available for Guests with mobility disabilities.


Parking for Guests with disabilities is available all throughout Walt Disney World Resort. A valid disability parking permit is required.

Restrooms & Companion Restrooms

Restrooms at the theme parks offer facilities designed for access by Guests with mobility disabilities. Companion-assisted restroom facilities are also available at various locations in each theme park. Theme park First Aid locations have facilities with additional space and privacy for individuals who may need assistance from a member of their party with their personal care needs.

Service Animals

We welcome service animals at most locations throughout our theme parks and Resort hotels. At Walt Disney World Resort, a service animal is defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an individual with a disability. Guests who use service animals must retain control of their animals at all times and should keep them on a leash or harness while visiting.

Services for Guests with Disabilities at Disney Resort Hotels

Learn how Disney Resort hotels offer accessible rooms, services features, parking and service animal accommodations.

Special Effects

Special effects—including theatrical smoke, fog, snow and bubbles—are used at select Walt Disney World Resort attractions, shows and events. All special effects are produced using products that have been proven to be safe in these applications.

For additional questions regarding the above, please contact a Guest Relations Cast Member for details.

Visual Disabilities

View the different services and devices which are available to assist Guests with visual disabilities.

Wheelchair Rentals

Take advantage of several convenient options when renting a wheelchair at Walt Disney World Resort.

Guest Health Care Services Presented by AdventHealth

AdventHealth is here to help prepare for your family’s needs as you plan for an unforgettable Walt Disney World Resort vacation—including first aid, video visits and urgent care services.

Learn more about Health Care Services by AdventHealth.

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Guest Services

  • Accessibility Services
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  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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