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Services for Guests with Disabilities

Get an overview of the services Walt Disney World Resort offers to provide access to as many Guests as possible.

A female Guest dressed as a Disney Princess walks under a drawbridge while holding hands with Mickey

Disability Access Service Card

Guests with disabilities who are unable to tolerate long lines may be eligible to return to an attraction at a later time.

Several Cast Members assist a male Guest using an electric conveyance vehicle at Magic Kingdom park

Mobility Disabilities

See what attraction access is available to help Guests with mobility disabilities enjoy a carefree visit.

2 tall manicured bushes flank a view of Cinderella Castle

Hearing Disabilities

Discover the variety of ways Walt Disney World Resort assists Guests with hearing disabilities.

The lighted exterior sign for Space Mountain and the attraction after dark

Visual Disabilities

View the different services and devices which are available to assist Guests with visual disabilities.

Cinderella smiles during a face-to-face encounter with a young female Guest wearing glasses

Cognitive Disabilities

Help Guests with cognitive disabilities experience the magic of the parks with some simple tips and services.

Partial side view of a wheelchair holding a little girl

Wheelchair Rentals

Take advantage of several convenient options when renting a wheelchair at Walt Disney World Resort.

The backside of a man in an Electric Convenience Vehicle (ECV) with a plush Donald Duck and Disney bag in the basket

Electric Conveyance Vehicle (ECV) Rentals

Learn more about these 4-wheel vehicles that help Guests travel long distances with ease.

A young female Guest in a wheelchair enjoys some poolside fun at Disney’s Art of Animation Resort

Services for Guests with Disabilities at Disney Resort Hotels

Learn how Disney Resort hotels offer accessible rooms, services features, parking and service animal accommodations.

A black retriever working as a service dog

Service Animals

Trained service animals are welcome in most locations throughout Walt Disney World Resort; however, all service animals must remain on a leash or harness at all times.

The lighted exterior sign for Space Mountain and the attraction after dark

Lighting Sensitivity

Find out about specialty lighting and visual effects used extensively around Walt Disney World Resort for members of your party with a photosensitivity or seizure disorder.

A happy family of Guests laughs along with each other while looking at the father’s mobile device

Magnetic Fields

Common equipment, such as electric motors and radios, that produce electric and magnetic fields are utilized extensively throughout the world and also within our Resorts. These fields are generally no greater than you would experience in any urban environment or may be exposed to through common household appliances such as vacuum cleaners and hair dryers.

If you—or any member of your party—has questions regarding the above, you may speak with a Guest Relations Cast Member for details.

2 trams awaiting passengers at the parking lot

Parking

Parking for Guests with disabilities is available all throughout Walt Disney World Resort. A valid disability parking permit is required.

A Cast Member on Main Street, U.S.A. speaks to a party of Guests that includes a dad in a wheelchair

Guides for Guests with Disabilities

Available at Guest Relations, these guides can also be downloaded in a printable format for each theme park:

A man in a wheelchair holds his son on his lap; his son holds a Donald plush toy

Additional Information

Guest Services
  • Accessibility Services
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  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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