PhotoPass – Frequently Asked Questions
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Are you using photo capture systems at character greetings?
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Photo capture systems will be operating at a limited numbe...
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I purchased Memory Maker. When can I begin downloading my photos?
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With the My Disney Experience Mobile App or by visiting Di...Q:
Can "friends of friends"—people connected to people in my Family & Friends list—also see my Disney PhotoPass photos?
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No. Only Guests in your Family & Friends list who you have...Q:
I used my Disney PhotoPass photos to create gift products on the EZ Prints website. What should I do if I have a question or if there is a problem with my order?
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Please call EZ Prints at (877) 651-4321 or visit their cus...Q:
Why are some images missing from my Disney PhotoPass gallery when I view it on the EZ Prints website?
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Certain properties and Characters that might be photograph...Q:
Does my Memory Maker purchase allow me to download photos linked to my family and friends?
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Yes. You can download photos and videos from up to 25 memb...Q:
Do the people on my Family & Friends list need to purchase Memory Maker to view my Disney PhotoPass photos?
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No. You are free to share your photos on Disney PhotoPass ...Q:
What should I do if photos from members of my Family & Friends list are missing from my Disney PhotoPass gallery?
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There are a few reasons you may be unable to see photos ta...Q:
How do I link an attraction photo to MyDisney account so that I am able to download it with my Memory Maker purchase?
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Use your mobile device or a MagicBand+ or MagicBand to aut...Q:
I purchased Memory Maker after I took Disney PhotoPass photos. Will these photos be available for download as part of my Memory Maker purchase?
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Photos that are linked to your MyDisney account—and have n...Q:
What is Memory Maker?
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Memory Maker is an incredible way to download all the Disn...Q:
Some of my Disney PhotoPass photos are missing from MyDisney account. What should I do?
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Please link all of the MagicBands or cards that you may ha...Q:
How long will Memory Maker photos be available in MyDisney account?
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Disney PhotoPass photos, as well as photos from select din...Q:
How do I download my Memory Maker photos?
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You can view your photos on Disney PhotoPass and on the My...Q:
I’ve purchased Memory Maker, taken photos at Walt Disney World Resort and linked them to MyDisney account. How do I share my photos with other people?
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If you are the Guest who is assigned Memory Maker, you are...Q:
How do I view my Memory Maker photos?
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You can view your photos on Disney PhotoPass and on the My...Q:
Does Memory Maker include any physical photo prints or products?
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Memory Maker is a digital-only entitlement. You can visit ...Q:
I have purchased Memory Maker. How do I manage which member of my group it is assigned to?
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Before you download any photo or otherwise redeem your Mem...Q:
Can I let other people view my Disney PhotoPass photos online?
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Yes. Through Disney PhotoPass and the My Disney Experience...Q:
Can I restrict the people who can view my Memory Maker photos?
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Yes. Photo sharing is set one person at a time, so you con...Q:
How do I change or disable the sharing settings that allow someone else to view my Disney PhotoPass photos?
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You may change your photo sharing permissions at any time....Q:
Can I view the Disney PhotoPass photos of other people I am traveling with?
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In order to view someone else’s Disney PhotoPass photos on...Q:
How long can I capture photos at Walt Disney World Resort with my Memory Maker purchase?
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You can begin capturing photos as soon as you purchase Mem...Q:
Some or all of my Disney PhotoPass Lenses are missing — what happened?
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If you are not seeing—or are only seeing some—Disney Photo...
