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PhotoPass – Frequently Asked Questions


Why are some images missing from my Disney PhotoPass gallery when I view it on the EZ Prints website?


Certain properties and Characters that might be photographed at Walt Disney World Resort (such as Star Wars locations or Marvel Super Heroes) are protected by licensing arrangements that limit Disney’s ability to transfer certain images to a third party, such as EZ Prints. However, if you purchase and download your Disney PhotoPass photos from your Disney account, you will be able to print, share and create gift products with them for your personal use. For more details, see the Limited License referenced in the PhotoPass Terms and Conditions.

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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