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PhotoPass – Frequently Asked Questions

Q.

How long can I capture photos at Walt Disney World Resort with my Memory Maker purchase?

A.

You can begin capturing photos as soon as you purchase Memory Maker. Once you download the first photo on Disney PhotoPass or the My Disney Experience Mobile App—or otherwise redeem your Memory Maker purchase—you then have 30 days to capture more photos. Please remember to download your photos before they expire.

If you purchased Memory Maker at the advance purchase price, photos taken within 3 days of the date of purchase will not be included in Memory Maker and must be purchased separately.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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