Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

PhotoPass – Frequently Asked Questions


I’ve purchased Memory Maker, taken photos at Walt Disney World Resort and linked them to my Disney account. How do I share my photos with other people?


If you are the Guest who is assigned Memory Maker, you are able to download the photos on Disney PhotoPass and on the My Disney Experience Mobile App (with a limited license for personal, non-commercial use) at no additional cost. Once you’ve downloaded your photos to your computer or mobile device, you are free to share them however you wish—including by printing them at home, over email or through popular social media services like Facebook and Twitter.

In addition, if you have connected with people through your Family & Friends list and shared photos with them, they can view your photos until the photos expire. To allow others to view the photos linked to your Disney account, visit your Family & Friends list. On your Family & Friends list, locate the Guest you want to share your photos with and select “Edit” to access the photo sharing control.

If someone is not on your Family & Friends list and you do not wish to add them, you can also invite people to view your photos through email.

Learn more about Memory Maker.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not Speaking to a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.