Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

PhotoPass – Frequently Asked Questions


What should I do if photos from members of my Family & Friends list are missing from my Disney PhotoPass gallery?


There are a few reasons you may be unable to see photos taken by someone on your Family & Friends list in your gallery.

First, verify that this person has accepted your invitation to join your Family & Friends list. If so, confirm that they have enabled "Share My Disney PhotoPass Photos.”

Also, if there are more than 25 members of your Family & Friends list sharing images, you will need assistance to be able to share, view and download photos and videos from all of them at one time.

Contact Disney PhotoPass Guest Support at (407) 560-4300 for these and any issues regarding missing photos. Guests under 18 years of age must have parent or guardian permission to call.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not Speaking to a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.