At Walt Disney World Resort, we're always looking for innovative and convenient ways to improve our Guests’ experience—especially as we navigate the impact of COVID-19.
With the future in mind and the shift in focus to more touchless experiences, we’re conducting a limited 30-day test using facial recognition technology (length of test subject to change).
The technology we’re testing captures an image of a Guest’s face and converts it into a unique number, which is then associated with the form of admission being used for park entry.
Participation in this test is optional. For those interested in volunteering to participate in this effort, please make sure you arrive with valid theme park admission and a Disney Park Pass reservation.
Note: children under the age of 18 who wish to participate may do so with the consent and in the presence of a parent or guardian.
When you’re ready to enter the park, simply enter the lane designated for the test program.
Please take off any hats, visors or sunglasses before you approach the facial recognition test zone. Your face covering must remain on at all times.
Once in the facial recognition test zone, stand facing the camera and then position your valid park admission or MagicBand close to the scanner to activate the technology. The technology will capture an image, which will be converted into a unique number that will be associated with your valid ticket media.
If you return to Magic Kingdom park during our limited-time test, consider entering using the same designated entry points. Re-entering through the same lanes helps us better understand how the technology works.
Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.
To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.
Enter the code provided by the Cast Member and Accept to get started.