Follow these simple steps to unlock the door at your Disney Resort hotel:
If you have previously declined to allow the My Disney Experience app to use Bluetooth, please give it access. If you are using an iOS device, open the Settings app, tap “Disney World” and enable “Bluetooth”.
If you wish to no longer use your phone to unlock your door, please visit the Front Desk of your Disney Resort hotel.
This feature is available at all Disney Resort hotels. When staying at a Disney Resort hotel, you can use your digital key to unlock the door to your room and other common area doors or gates—including pools, arcades, fitness centers, elevators and Club Level lounges.
The unlock door feature is designed with security in mind, and we have put measures in place to protect the security of your room. The first time that you use each mobile device, you will be required to sign in to your Disney account to activate the unlock door feature.
If you lose your mobile device, please speak with a Cast Member at the Front Desk of your Disney Resort hotel as soon as possible.
Important: to aid in distancing efforts and avoid delays, we strongly recommend that you use Online Check-In service and the app's unlock door feature to go directly to your room. If you don't know your room number, just view your reservation in the app and tap "Show Room Number".
You may still use active MagicBands and Key to the World Cards to unlock doors at your Disney Resort hotel. You will need to use a MagicBand or card for the following, if applicable:
If you used the My Disney Experience app to enter your room and you do not yet have a MagicBand or Key to the World Card, please pick up your complimentary MagicBands or cards at the Front Desk of your Disney Resort hotel.
If you experience difficulties unlocking a door, please visit the Front Desk of your Disney Resort hotel for help.
Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.
To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.
Enter the code provided by the Cast Member and Accept to get started.