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Lobby Concierge

Make reservations, exchange currencies and more at the Lobby Concierge or Club Level Concierge at Disney Resort hotels.

Lobby Concierge

Have questions about park hours, in-room babysitting and more? Visit the Lobby Concierge for assistance with:

  • Park Information
    Discover park hours, Extra Magic Hours and show times for parades and fireworks.
  • Dining Reservations
    Make reservations for Character Dining experiences, dinner shows and romantic Signature Dining restaurants.
  • Childcare Arrangements
    Enjoy some alone time while kids play at a Children’s Activity Center or delight in one-on-one attention with in-room babysitting.
  • Transportation Information
    Learn the routes of Resort buses, water taxis and monorails.
  • Foreign Currency Exchange
    Exchange currencies right at the Lobby Concierge.
  • Lost and Found
    If something has been lost at a Resort hotel, it may have been turned in to the Lost and Found at Lobby Concierge.
  • Ticket Sales
    Purchase tickets for any of our 4 theme parks and 2 water parks.

The Concierge for each Resort hotel is located in the Lobby, except for Disney’s Fort Wilderness Resort (which has a Concierge Desk at Reception Outpost and another at Pioneer Hall). Disney’s Caribbean Beach Resort has a Concierge Desk at Old Port Royale in addition to the one at Custom House.

Club Level Concierge

Enjoy personalized service when you stay in a Club Level room at a Deluxe Resort. And enjoy an exclusive Club Level Lounge. Before your trip, advance itinerary planning assistance can help you arrange golf tee times, dining reservations, childcare services, transportation and more.

Then when you arrive, delight in personalized concierge services, evening turndown service with chocolates and complimentary fax assistance.

The exclusive Club Level Lounge offers a variety of complimentary, daily refreshments, like:

  • Continental breakfast
  • Hot samples from Resort restaurants
  • Evening wine and beer selections
  • Desserts and cordials

Learn more about Disney Deluxe Resort hotels.

Lounge in a Disney Resort hotel featuring modern furniture with metal and wood finishes and a flat-screen TV
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Find Lobby Concierge

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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