Lost and Found

If you’ve misplaced something at Walt Disney World Resort, our Lost and Found recovery can try to help you find it.

If you lost an item at…

Any Walt Disney World theme park, Disney Springs, Transportation (including busses, monorails and watercraft), ESPN Wide World of Sports Complex or Disney Water Park:
Walt Disney World Resort uses Chargerback to help track lost and found items. Please fill out a lost item report, available here.

This will allow the Disney team to start looking for your lost item.

Once you fill out the online form you will receive an email notification with your Lost Item claim number. Our team will continue to look for your item and provide you with an email update within 48 hours. We recognize that your item is important to you and will contact you if we believe we have found it or need further information.

Resort Hotels:
Please contact the specific resort Lobby Concierge for assistance.

Disney’s Magical Express:
If the item has been lost for less than 30 minutes, please contact (866) 599-0951. If the item was lost over 30 minutes ago, please contact Mears Transportation Group at (407) 423-5566.

If you are not sure where your item was lost:

Please fill out a lost item report, available through this link – Report Lost Item. This will allow for the Disney team to start looking for your lost item Please note that
Walt Disney World Resort uses Chargerback to help track lost and found items.

Held for 30 or 90 Days

Highly valuable items (such as wallets, purses, credit cards, prescription glasses and cameras) are held for 90 days.

Items of lesser value (such as sunglasses, hats, toys and clothes) are held for 30 days.

 

Contact Us

If you have already notified us about a lost item and you have a question, you can contact Lost and Found at (407) 824-4245. Guests under 18 years of age must have parent or guardian permission to call.

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Find Lost and Found

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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