Participating Disney Resorts Collection Hotels
This service is only available for Guests checking in at the following locations:
Participating Airlines
This service is only available for Guests flying on the following airlines:
- American Airlines
- Southwest Airlines
- United Airlines
Additional airlines could be added soon. Please check back for the most up-to-date information.
How It Works – Arriving at Walt Disney World Resort
Send your bags ahead to your participating Disney Resorts Collection hotel. Simply follow these steps:
- Fill out the registration form for the Airport Luggage Transfer at Disney service anytime from 30 days to one day (24 hours) prior to your departure flight. You will need your Disney Resort confirmation number and your flight confirmation number when you register. You will receive a confirmation email after registering.
- If you registered more than 7 days before your flight, you will receive luggage tags in the mail. If you registered less than 7 days before your flight, you will not receive luggage tags but your bags will still be delivered to your Disney Resorts Collection hotel. You will still be able to track your bags (via the link in your confirmation email) even without luggage tags.
- Check in to your flight online as normal and pay any necessary baggage fees.
- Head to the airport and follow your airline’s procedure to drop off your luggage.
- Enjoy your flight!
- Upon arrival at Orlando International Airport, skip baggage claim and head directly to Walt Disney World Resort.
- Once you arrive at your Disney Resorts Collection hotel, please use your in-room phone to contact Luggage Assistance—or visit Luggage Assistance in your Disney Resorts Collection hotel lobby—to retrieve your luggage. Please be aware that it may take up to 4 hours from your flight’s arrival time for your luggage to arrive at the hotel.
This service is subject to change or cancellation without notice or liability.
How It Works – Leaving Walt Disney World Resort
Save time at the airport by sending your bags ahead to your flight at Orlando International Airport. Simply follow these steps:
- Check in for your flight online starting 24 hours prior to departure and pay any necessary baggage fees via your airline’s mobile app or website.
- Drop off your bags at Luggage Assistance in the Disney Resorts Collection hotel lobby area by the required drop off time. Please be aware that you will need to provide a valid government-issued form of photo identification in order to drop off your bags. You can also call Luggage Assistance from your in-room telephone to ask for help with your bags. For a smoother experience, leave all inbound tags on your bags.
- Head to the airport, skip the check-in line, enjoy your flight and pick up your bags at baggage claim when you arrive at your final destination.
This service is subject to change or cancellation without notice or liability.
Drop Off Your Bags Before Leaving Your Disney Resorts Collection hotel
Please drop off your bags between 24 hours to 4 hours prior to your flight’s departure time.
Luggage Assistance is available to receive luggage 24 hours per day. You’re also welcome to use your in-room phone to contact Luggage Assistance.
Keep Track of Your Bags
You can check the status of your luggage anytime during your trip.
On Your Way to Walt Disney World Resort
When using the Airport Luggage Transfer at Disney service, select the link in your confirmation email to keep track of your luggage.
On Your Way Home
Use your airline’s mobile app to check track of your luggage.
Frequently Asked Questions – General
- Answer<p>Check with your airline for details on specific checked baggage policies.</p>
- Answer<p>Yes, as long as you are staying at a participating Disney Resorts Collection hotel and are flying with a participating airline, you can use the Airport Luggage Transfer at Disney service for your arrival, departure or both!</p>
- Answer<p>If you would like to keep strollers or car seats with you, please check them at the departure gate before boarding your flight. Be sure to tell the gate agent you'd like to claim the item at the gate of your final destination.</p>
- Answer<p>The following items should be kept in your carry-on:</p><ul><li>Medications</li><li>Electronics (such as laptops, tablets, power banks and cameras)</li><li>Perishable or heat-sensitive items</li><li>Important documents (such as passports and travel itineraries)</li></ul>
- Answer<p>If you registered more than 7 days before your flight, you will receive luggage tags in the mail.</p><p>However, if you registered less than 7 days before your flight, you will not receive luggage tags but your bags will still be delivered to your Disney Resorts Collection hotel.</p>
- Answer<p>If your airline’s confirmation number remains the same, no action is required.</p><p>If you have a new airline confirmation number, you will need to modify your registration with the new confirmation number. If you are no longer flying with a participating airline, you will no longer be eligible for the service.</p>
- Answer<p>Of course! However, you will need to retrieve your Disney Resorts Collection hotel reservation number from your travel agent in order to enroll.</p>
- Answer<p>No, this service is only available for domestic flights.</p>
Frequently Asked Questions – Arriving at Walt Disney World Resort
- Answer<p>If your Disney Resorts Collection hotel reservation number remains the same and you are still staying at a participating Resort hotel, no action is required.</p><p>If your Resort hotel reservation number changes, please email BagCheck at bcsupport@bagcheck.com or call (407) 505-7443 between 7:00 AM and 11:30 PM Eastern Time. If you are no longer staying at a participating Disney Resorts Collection hotel, you will no longer be eligible for the service.</p>
- Answer<p>Yes, luggage tags will be sent to the address provided during registration. If you have not received your luggage tags within 72 hours of your flight, please call BagCheck at (407) 505-7443.<br><br>Be sure to arrive at the airport with your luggage tags secured to your bags. Additional luggage tags will not be available at the airport.</p>
- Answer<p>Guests arriving after 11:00 PM will have 2 options:</p><p>Pick up their luggage at baggage claim upon arrival at Orlando International Airport</p><p>Wait for BagCheck to deliver their luggage to their Disney Resorts Collection hotel within 4 hours of arrival</p>
- Answer<p>It may take up to 4 hours from your flight’s arrival time for your luggage to arrive at your Disney Resorts Collection hotel.</p><p>Once you arrive at your Disney Resorts Collection hotel, please use your in-room phone to contact Luggage Assistance—or visit Luggage Assistance in your Resort hotel lobby—to request your luggage.</p>
- Answer<p>Yes, items checked at the gate will still be delivered to your Disney Resorts Collection hotel unless you have specifically requested to collect it at your final destination. Items checked at the gate do not require luggage tags.</p><p>If you checked a bag at the gate and would like to retrieve it at the airport, please inform a gate agent.</p>
- Answer<p>If your luggage is missing, delayed or damaged, visit Luggage Services at your Disney Resorts Collection hotel. If you're at the airport, please visit the customer service counter for your airline.</p>
Frequently Asked Questions – Leaving Walt Disney World Resort
- Answer<p>No, we do not provide boarding pass printing as part of this service. You should have your boarding passes ready before dropping off your bags.</p>
- Answer<p>You can pick up your luggage in baggage claim at your flight’s final destination.</p>
- Answer<p>If your flight is cancelled, your bag will be automatically redirected to your new flight. For assistance, please contact your airline.</p>
- Answer<p>You can call Luggage Assistance from your in-room phone or visit them for any questions about your luggage after drop-off. Once the bag departs your Disney Resorts Collection hotel, please contact your airline for assistance.</p>
- AnswerIf your luggage is missing, delayed or damaged, visit Luggage Services at your Disney Resorts Collection hotel. If you're at the airport, please visit the customer service counter for your airline.