Online Check-In Service – Frequently Asked Questions
Q:
I’m on my way to—or already at—my Resort hotel but haven’t checked in yet. Can I still participate in the Direct-to-Room service?
A:
Yes. You can use Direct-to-Room service anytime in advance...
Q:
Can I still visit the Front Desk if I’m using the Direct-to-Room service?
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Cast Members at the Front Desk are delighted to assist you...Q:
What is the difference between Online Check-In service and Direct-to-Room service?
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Online Check-in is a component of the Direct-to-Room servi...Q:
Can I use the Direct-to-Room service if I’m staying in a Club-Level room?
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Absolutely! The Direct-to-Room service is available for al...Q:
How do I become eligible to use the Direct-to-Room Service?
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Direct-to-Room service is a complimentary service availabl...Q:
Can Guests with Disabilities Use the Direct-to-Room Service?
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Of course! Guests with disabilities can also enjoy the con...Q:
When I use the Direct-to-Room service, what sort of information do I need to provide online?
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During the online check-in process, you’ll provide the sam...Q:
Does participation in the Direct-to-Room service guarantee that my room will ready when I arrive at my Disney Resort hotel?
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No. Rooms and campsites are available at the standard chec...Q:
Which Disney Resort hotels offer the Direct-to-Room service?
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Disney’s Direct-to Room service is available at the follow...Q:
Can Disney Vacation Club Members use the Direct-to-Room service when using Vacation Points or cash reservations?
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Yes. Disney Vacation Club Members are able to use the Dire...Q:
What sort of ID do I need to provide when I arrive at my Disney Resort hotel?
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Upon arrival at your Disney Resort hotel, you may be reque...Q:
Who should I contact with questions about the Disney Premier Visa Card application process that is available during Online Check-in?
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Please call JPMorgan Chase at (800) 300-8575. Guests under...Q:
Is my room assigned after I use Online Check-In service?
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Rooms are assigned on your arrival day. We use the informa...Q:
I’m using the Direct-to-Room service but need help unlocking my door.
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If you experience difficulties unlocking your door, get he...Q:
I’m visiting Walt Disney World Resort as part of a convention or group. Can I use Direct-to-Room service?
A:
Yes. Direct-to-Room is available to members of conventions...