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Direct-to-Room & Online Check-in Services – Frequently Asked Questions

Q.
What sort of ID do I need to provide when I arrive at my Disney Resort hotel?
A.

Upon arrival at your Disney Resort hotel, you may be requested to provide a valid form of photo identification. Valid forms of identification include driver’s license, government-issued passport, government-issued photo ID or active military ID.

If you have additional questions about our identification requirements, please call (407) 939-4357. Guests under 18 years of age must have parent or guardian permission to call.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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