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Direct-to-Room & Online Check-in Services – Frequently Asked Questions

Q.

What sort of ID do I need to provide when I arrive at my Disney Resort hotel?

A.

Upon arrival at your Disney Resort hotel, you may be requested to provide a valid form of photo identification. Valid forms of identification include driver’s license, government-issued passport, government-issued photo ID or active military ID.

If you have additional questions about our identification requirements, please call (407) 939-4357. Guests under 18 years of age must have parent or guardian permission to call.

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All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.

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Help Center Overview

For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
For Walt Disney World dining, please book your reservation online.
7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.

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