Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Direct-to-Room & Online Check-in Services – Frequently Asked Questions

Q.
Is my room assigned when I initiate the Direct-to-Room service?
A.

No. Rooms are not assigned until your arrival day. We take into consideration information you provide during the online check-in process, such as your estimated arrival time and any room location request selections (subject to availability), when assigning a room.

Begin the check-in process in advance of your arrival using the Direct-to-Room service on or with the My Disney Experience app.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not Speaking to a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.