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Direct-to-Room & Online Check-in Services – Frequently Asked Questions

What is the difference between the Online Check-in and Direct-to-Room services?

Online Check-in is a component of the Direct-to-Room service, offering registered Disney Resort hotel Guests at Walt Disney World Resort an opportunity to simplify their arrival while still enjoying a magical Disney welcome. The Direct-to-Room service takes the convenience of online check-in service to the next level, providing an opportunity to get to the fun faster by bypassing the Front Desk and—upon receiving a “room is ready” communication—heading straight to your room, using either a MagicBand or the My Disney Experience app to unlock your door.

Begin the check-in process in advance of your arrival using the Direct-to-Room service on or with the My Disney Experience app.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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