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Direct-to-Room & Online Check-in Services – Frequently Asked Questions

Q.
I’m on my way to—or already at—my Resort hotel but haven’t checked in yet. Can I still participate in the Direct-to-Room service?
A.

Yes. You can use the Direct-to-Room service anytime in advance up to and including your arrival day. However, we recommend starting the check-in process before your arrival day so you can make your vacation experience even easier and more convenient.

Check-in time for all Disney Resort hotels is 3:00 PM, except for Disney Deluxe Villa Resorts, which have a check-in time of 4:00 PM.

Begin the check-in process in advance of your arrival using the Direct-to-Room service on disneyworld.com or with the My Disney Experience app.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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