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Direct-to-Room & Online Check-in Services – Frequently Asked Questions

Q.
Can I use the Direct-to-Room service if I’m staying in a Club-Level room?
A.

Absolutely! The Direct-to-Room service is available for all room types at participating Disney Resort hotels.

Begin the check-in process in advance of your arrival using the Direct-to-Room service on disneyworld.com or with the My Disney Experience app.

View all Direct-to-Room & Online Check-in Services questions.

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 All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
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  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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