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Services for Guests with Hearing Disabilities

Assistive Listening, Sign Language interpretation and more are available to help Guests with hearing disabilities.

Partial view of Spaceship Earth

Types of Services

Walt Disney World Resort offers a variety of services to help Guests with hearing disabilities enjoy the Resort.

Services include:

  • Guest Room Amenities
  • Assistive Listening
  • Handheld Captioning
  • Reflective Captioning
  • Video Captioning
  • Sign Language Interpretation
  • Text Typewriter Telephones
  • Written Aids

Guest Room Amenities
Upon request, any Guest Room at a Walt Disney World Resort hotel can be equipped with door knock and phone alerts, phone amplifiers, bed shaker notification, a strobe light smoke detector and a Text Typewriter (TTY) telephone.

For more information or to request a Room Communication Kit, please call Walt Disney World Resort Information:

  • Voice: (407) 824-4321
  • TTY: (407) 827-5141

Guests under 18 years of age must have parent or guardian permission to call.

Assistive Listening and Handheld Captioning
Disney’s Handheld Device offers both Assistive Listening and Handheld Captioning services. The Assistive Listening system is recommended for Guests with mild to moderate hearing loss and amplifies sound through headphones or an induction loop at specific theme park attractions. The Handheld Captioning system uses a wireless handheld receiver to display text in locations where fixed captioning systems are impractical, such as moving attractions.

Disney’s Handheld Devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully-refundable $25 daily deposit for use.

Reflective Captioning
At select theater-style attractions, Reflective Captioning projects text on an acrylic glass panel in front of the Guest. To use this system, please contact a Cast Member at the location or attraction.

Video Captioning
Caption-ready monitors are designated by a "CC." Please see a Cast Member at the attraction for assistance.

Video Captioning can also be activated using Disney's Handheld Devices, which are available from Guest Relations on a first-come, first-served basis and require a $25 fully-refundable deposit.

Sign Language Interpretation
Walt Disney World Resort provides Sign Language interpretation for our Guests at specific live theme park shows on a rotating basis as follows:

A schedule of events that will be interpreted is available from Guest Relations. You can also call Walt Disney World Resort Information to confirm the performance schedule:

  • Voice: (407) 824-4321
  • TTY: (407) 827-5141

Guests should request confirmation of our interpreted performance schedule a minimum of 7 days in advance. (Guests under 18 years of age must have parent or guardian permission to call.)

Requests for Interpretation
With a minimum of 14 days advance notice, Sign Language interpretation can also be requested for other special events and shows, such as:

To request performance schedule confirmation or to request sign language interpretation at a specific special event or show, please call Walt Disney World Resort Information:

  • Voice: (407) 824-4321
  • TTY: (407) 827-5141

Guests will be contacted prior to their visit to verify arrangements, and they will receive an appropriate show schedule that lists the names, dates and times of the interpreted performances. (Guests under 18 years of age must have parent or guardian permission to call.)

Text Typewriter (TTY) Telephones
Pay phones marked with a Text Typewriter (TTY) symbol are equipped with amplified handsets and are widely available throughout Walt Disney World Resort. Exact locations are listed in the “Guide for Guests with Disabilities,” available at Guest Relations.

Written Aids
Guest Assistance Packets containing dialogue, flashlights, pens and paper are available at or near the performance areas or entrances for most shows and attractions. Please inquire about availability prior to experiencing an attraction or show.

A pad of paper and pens/pencils are readily accessible at each location for Cast Members to use, if necessary, to communicate with Guests with needs. Cast Members with abilities in Sign Language can be identified with the appropriate language pin.

Service Animals
Trained service animals are welcome in most locations throughout Walt Disney World Resort; however, all service animals must remain on a leash or in a harness at all times. Please note: Cast Members are not permitted to handle service animals.

View more information on service animals at the Resort.

Partial view of the intricate carved details of the Tree of Life

Locations

One or more of these devices are available at attractions, entertainment and other popular locations throughout Walt Disney World Resort.

View attractions where hearing impaired services are offered.

View entertainment where hearing impaired services are offered.

Exterior of the Carousel of Progress

Guide for Guests with Disabilities

Available at Guest Relations, the guides can also be downloaded in a printable format for each theme park:

2 tall manicured bushes flank a view of Cinderella Castle

Additional Information

Guest Services
  • Accessibility Services
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Find Services for Guests with Hearing Disabilities

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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