Walt Disney World Resort offers a variety of services to help Guests with hearing disabilities enjoy the Resort.
Guest Room Amenities
Upon request, any Guest Room at a Walt Disney World Resort hotel can be equipped with door knock and phone alerts, phone amplifiers, bed shaker notification, a strobe light smoke detector and a Text Typewriter (TTY) telephone.
For more information or to request a Room Communication Kit, please call Walt Disney World Resort Information:
Guests under 18 years of age must have parent or guardian permission to call.
Assistive Listening and Handheld Captioning
Disney’s Handheld Device offers both Assistive Listening and Handheld Captioning services. The Assistive Listening system is recommended for Guests with mild to moderate hearing loss and amplifies sound through headphones or an induction loop at specific theme park attractions. The Handheld Captioning system uses a wireless handheld receiver to display text in locations where fixed captioning systems are impractical, such as moving attractions.
Disney’s Handheld Devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully-refundable $25 daily deposit for use.
At select theater-style attractions, Reflective Captioning projects text on an acrylic glass panel in front of the Guest. To use this system, please contact a Cast Member at the location or attraction.
Caption-ready monitors are designated by a "CC." Please see a Cast Member at the attraction for assistance.
Video Captioning can also be activated using Disney's Handheld Devices, which are available from Guest Relations on a first-come, first-served basis and require a $25 fully-refundable deposit.
Sign Language Interpretation
Walt Disney World Resort provides Sign Language interpretation for our Guests at specific live theme park shows on a rotating basis as follows:
The schedule of interpreted performances is available approximately 1 week in advance. You can download a current schedule or obtain one by e-mailing WDPRsignlanguageservices@disney.com or by calling (407) 824-4321. (Guests under 18 years of age must have parent or guardian permission to call.) You can also obtain a copy of this schedule at a Walt Disney World Guest Relations location upon arrival.
Special Requests for Interpretation
With a minimum of 14 days advanced notice, Sign Language interpretation can also be requested for some special events and dinner shows, such as:
To request Sign Language interpretation at a specific special event or dinner show, please call Walt Disney World Resort Information at (407) 824-4321. You will be contacted prior to your visit to verify arrangements, and will receive a show schedule that lists the names, dates and times of the interpreted performances. Guests under 18 years of age must have parent or guardian permission to call.
Text Typewriter (TTY) Telephones
Pay phones marked with a Text Typewriter (TTY) symbol are equipped with amplified handsets and are available throughout Walt Disney World Resort. Exact locations are listed in the “Guide for Guests with Disabilities,” available at Guest Relations.
Guest Assistance Packets containing dialogue, flashlights, pens and paper are available at or near the performance areas or entrances for most shows and attractions. Please inquire about availability prior to experiencing an attraction or show.
A pad of paper and pens/pencils are readily accessible at each location for Cast Members to use, if necessary, to communicate with Guests with needs. Cast Members with abilities in Sign Language can be identified with the appropriate language pin.
Trained service animals are welcome in most locations throughout Walt Disney World Resort; however, all service animals must remain on a leash or in a harness at all times. Please note: Cast Members are not permitted to handle service animals.
View more information on service animals at the Resort.