Annual Passes – Frequently Asked Questions
Q:
Why don’t I see my theme park Annual Pass in the My Reservations or My Profile sections in the My Disney Experience app?
A:
We apologize that your pass is not showing up. Even if you have previously added your Annual Pass to Disneyworld.com, you may need to link it again to ensure that it is connected to My Disney Experience.
Link your Annual Pass to My Disney Experience.
If you have tried to link your Annual Pass and confirmed that it has not expired, contact us and we will help.
The linking process requires that you have your Annual Pass in your possession, as you will need the ID numbers printed on the pass. You will also need to log in to your MyDisney account.
Learn more about Annual Passes for Walt Disney World Resort..
For more information, please call (407) WDW-PASS or (407) 939-7277 or use the Annual Passholder Help Form to email our dedicated Help Team with any questions you may have about your Annual Pass. Guests under age 18 must have parent or guardian permission to call.