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Here are some common troubleshooting solutions you can try if your MagicBand+ is not working properly.

First, ensure that your MagicBand+ has been paired to the mobile device you use to access the My Disney Experience app. Open the app and visit the “MagicBands & Cards” page. On this page, you can:

• Check for a low battery level
• Ensure your MagicBand+ software is up to date

Please know that in order to complete a software update, your mobile device must have Bluetooth connection turned on and your MagicBand+ must have at least partial battery life.

If the problem persists, you may be working with an outdated version of the My Disney Experience app. Check the app store on your mobile device to see if an update is available.  

If your MagicBand+ still isn’t working, you can try the following:

• Power On and Off to Reset: Press and hold the button on the back of the MagicBand+ for about 6 seconds, until it buzzes twice, to turn the device off. The LED light will turn red and rotate once in reverse. Press and hold the button for one second to turn it back on. If successful, you will see a solid green light.

Factory Reset: Reset your MagicBand+ with a single press of the button on the back of the MagicBand+, quickly followed by a second press that you hold for 15 seconds. After 3 haptic buzzes, your MagicBand+ will glow with rainbow colors. This indicates that your MagicBand+ is restarting. The lights will turn off and then flash green once the factory reset is complete.