Downtown Disney® Area
Downtown Disney® Marketplace
Apparel & Accessories; Camera & Media; Gifts & Housewares; Mickey Ears; Toys & Plush
Walt Disney World Resort® and Disneyland® Resort Return Policy
For Merchandise purchased at Walt Disney World Resort® and Disneyland® Resort owned and operated locations ONLY.
Returns and exchanges will not be accepted for items purchased at Operating Participant locations, Disney outlet stores, the Disney Stores, DisneyStore.com, Aulani, a Disney Resort and Spa, the Disney Cruise Line® ships, Four Seasons Resort Orlando at Walt Disney World Resort and The Walt Disney Studio Stores Burbank, California.
All merchandise must be returned NEW, in original unopened packaging with all original tags attached except as noted in the Special Products and Exceptions section below. No returns or exchanges will be accepted after 30 days from the date of purchase or if the merchandise has been used or worn.
For merchandise returned WITH an original receipt:
Refunds will be provided in the same form of payment that was used for the purchase.
For merchandise returned WITHOUT an original receipt:
A Disney Parks Merchandise Credit may be issued in the amount of the current selling price of the merchandise returned. Guests may be required to present a valid government issued ID as proof of identity. We reserve the right to limit the number of returns permitted without valid receipts.
Special Products and Exceptions:
Returns or Exchanges will not be accepted for merchandise marked “as is” or “all sales final” or “no returns or exchanges” or "no refunds, exchanges or returns."
Walt Disney World® Resort/Disneyland® Resort Admission Tickets and Exchange Certificates may not be returned or exchanged.
Original Artwork, Jewelry items priced $150 or greater, and personalized or Special Order Merchandise may not be returned or exchanged. Damaged or Defective DVD, Blu-ray™, Audio, Video Games, and Software Merchandise may only be exchanged for the same merchandise and title.
The Disney Gift Card is not redeemable for cash. An unused Disney Gift Card can be returned for full amount to the original form of payment, with original sales receipt. Gift receipts are not considered original sales receipts. Partial balances cannot be returned or exchanged for cash, except as required by law.
Gift with purchase or purchase with purchase items must be returned when original purchase item is returned.
This return policy is subject to change, for any reason, from time to time in Disney’s sole discretion without advance notice to its Guests.
Get ready for the largest expansion in Downtown Disney history as the area transforms into Disney Springs!
At the present time, due to ongoing construction and limited parking availability, we highly recommend all Disney Resort hotel Guests take advantage of complimentary transportation options.
For Guests arriving in their own vehicles, please follow the signs to available parking—which may be located across the street from the Downtown Disney area. We suggest arriving at least 60 minutes in advance of all reservations and planned activities.