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The following merchandise return policy applies to merchandise purchased at Walt Disney World Resort owned-and-operated retail locations ONLY.

Returns and exchanges will not be accepted for items purchased at Operating Participant locations, Disney outlets, the Disney Stores; DisneyStore.com, The Walt Disney Studio Store in Burbank, California, or stores at Aulani, A Disney Resort & Spa; the Disney Cruise Line ships; Four Seasons Resort Orlando at Walt Disney World Resort; Company D locations; Mater’s Marketplace; Disney’s Character Warehouse locations; or Disney’s Cast Connection.

Merchandise must be returned NEW, in its original condition at the time of purchase, in original unopened packaging with all original tags and tickets attached, except as noted in the Special Products and Exceptions section below. No returns or exchanges will be accepted after 30 days from the date of purchase, or if the merchandise has been used or worn.

For Merchandise Returned WITH an Original Receipt Within 30 Days of Purchase: A full refund will be provided in the same form of payment that was used for the purchase. Refunds to a card account will only be provided if the original card account is still valid. If the original card account is no longer valid, a refund will be issued in the form of a Disney Parks Merchandise Credit. If a refund is requested by phone or email, purchases made with cash and compliant with the return policy will be refunded in the form of a Disney Gift Card eGift.

For Merchandise Returned WITHOUT an Original Receipt Within 30 Days of Purchase: A Disney Parks Merchandise Credit may be issued in the amount of the current selling price of the merchandise returned. Guests may be required to present a valid government issued photo ID as proof of identity. We reserve the right to limit the number of returns permitted without valid receipts.

Special Products and Exceptions: Returns or exchanges will not be accepted for merchandise that is sold “as-is” or “all sales final” or “no returns or exchanges” or “no refunds, exchanges or returns.”

Walt Disney World Resort and Disneyland Resort admission tickets and exchange certificates may not be returned or exchanged.

Original artwork, jewelry items priced $150 or greater, MagicBand products, subscriptions, memberships, and personalized or special order merchandise may not be returned or exchanged. Damaged or defective DVDs, Blu-ray™, audio, video games and software merchandise may only be exchanged for the same merchandise and title.

The Disney Gift Card is not redeemable for cash. An unused Disney Gift Card can be returned for the full amount to the original form of payment, provided the original sales receipt is presented. Gift receipts are not considered original sales receipts. Partial balances cannot be returned or exchanged for cash, except as required by law. Additional details are available at DisneyGiftCard.com.

Gift-with-purchase or purchase-with-purchase items must be returned when the original purchase item is returned.

This return policy is subject to change, for any or no reason, from time to time at Disney’s sole discretion without advance notice to its Guests.

Disney’s Character Warehouse and Disney’s Cast Connection: Returns, exchanges or refunds will not be accepted for all merchandise sold at Disney’s Character Warehouse** locations, and Disney’s Cast Connection—an employee-only retail store for Cast Members at the Walt Disney World Resort. All merchandise at these locations is sold “as-is” with no exceptions.

We encourage inspecting items carefully before purchase. For product questions, please consult a store manager prior to purchase.

** Disney’s Character Warehouse

Disney’s Character Warehouse is located at:

• Disney’s Character Warehouse: 8200 Vineland Ave, Suite 1252, Orlando, FL 32821 (at the Orlando Vineland Premium Outlets)
• Disney’s Character Warehouse: 4951 International Dr, Orlando, FL 32819 (at the Orlando International Premium Outlets)
• Disney’s Character Warehouse: 12801 W Sunrise Blvd, Sunrise, FL 33323 (at Sawgrass Mills)