Hotel Reservations – Frequently Asked Questions
Q:
Can I extend my balance due date on a vacation package?
A:
No. Balance due dates cannot be extended for vacation pack...
Q:
I have an existing package or hotel reservation and I have only paid my deposit. Will you automatically deduct the balance due payment from my credit card?
A:
No. We will not automatically charge your credit card to p...Q:
Will you send me any reminders regarding the balance due on my hotel or package reservation?
A:
Yes. We will send a notice by email or direct mail when yo...Q:
How can I ensure a pet-friendly loop for my campsite at Disney's Fort Wilderness Resort?
A:
When booking your campsite, you may request a pet-friendly...Q:
How do I cancel my hotel reservation?
A:
Depending on the type of reservation, you will either be a...Q:
How do I update or modify a hotel or package reservation?
A:
Depending on the type of reservation, you may be able to u...Q:
Why do you ask for the age of my children when I am shopping for hotel rooms or theme park tickets?
A:
We use your children’s ages to provide you with the most a...Q:
Where can I find my hotel or package reservation confirmation number?
A:
View an existing reservation online on the My Reservations...Q:
I’d like to visit Walt Disney World Resort, but heard there is a new payment card policy with an authorization hold. How much—and how long—is the hold?
A:
On the day of arrival, Resort hotels will place an authori...Q:
I have a question about my Walt Disney World Resort hotel or package reservation. Do I have to go through the automated questions every time I call or can I skip directly to a person?
A:
Yes. Enter your phone number in your online profile, and t...Q:
What kind of vacation package options do you offer for a more limited budget?
A:
There is a vacation package for almost every budget at Wal...Q:
I’m traveling with a group of 5 or more people. Is there anything special I should know about visiting Walt Disney World Resort with a larger party?
A:
Yes. We offer special accommodations to make visiting with...Q:
My party includes 5 or more people, and we would all like to stay in one room together. What room options are available at Disney Resort hotels?
A:
Select Disney Resort hotels offer terrific accommodations ...Q:
What should I know about traveling to Walt Disney World Resort with younger children?
A:
Visiting Walt Disney World Resort with younger children is...Q:
I can’t find my existing Resort hotel reservation on disneyworld.com. Where should I look?
A:
View an existing Disney Resort hotel reservation on the My...Q:
I purchased a Disney Resort Hotel Package. How do I take advantage of everything that came with my package?
A:
When you check into your Disney Resort hotel, you will eit...Q:
Does Walt Disney World Resort offer discounts to AAA members?
A:
Please contact your local AAA office or visit aaa.com to l...Q:
Do any hotels at Walt Disney World Resort offer discounts or special privileges for members of the United States military?
A:
Yes. Located near Magic Kingdom park, Shades of Green is a...Q:
I made a hotel or package reservation, but when I look for it on disneyworld.com, it’s not listed. What should I do?
A:
Try again to view your existing Resort hotel reservation i...Q:
What are the Disney Resort hotel check-in and check-out times?
A:
The check-in time is 4:00 PM for Disney Deluxe Villas, 3:0...Q:
I’m celebrating a special occasion at Walt Disney World Resort. Can you help make my celebration especially memorable?
A:
Yes. We can help make a special event, like a birthday, ev...Q:
Can I use more than one credit card during a single transaction on disneyworld.com?
A:
No. You are only able to use a single credit card per tran...Q:
Can I use PayPal to book rooms and packages on disneyworld.com?
A:
Yes, you may use PayPal to book rooms and packages through...Q:
I need to talk to someone about my Walt Disney World Resort hotel or package reservation. Who do I call?
A:
Please call (407) 939-4357, and we will help answer your q...Q:
I’m considering making a reservation to visit Walt Disney World Resort. What should I know about booking and when is a good time to act?
A:
It’s always a good time to start planning your visit! Get ...Q:
Why doesn’t my package reservation confirmation show all of the correct information?
A:
Your confirmation might not show information that has been...Q:
How do I view my existing hotel reservation?
A:
View an existing Disney Resort hotel reservation on the My...Q:
Do you have hotel reviews from Guests who have stayed at a Disney Resort hotel?
A:
Yes. Check each Disney Resort hotel page to read TripAdvis...Q:
How can I share a virtual tour of a hotel room at a Disney Resort hotel with my family and friends?
A:
When viewing a virtual tour, select the “Share” botton and...Q:
Are there discounts or special offers for senior citizens on tickets, Disney Resort hotels and vacation packages?
A:
Walt Disney World Resort does not offer senior citizen dis...Q:
Where can I find information about discounts and special offers for Disney Resort hotels and theme park tickets that may be available during my planned visit?
A:
View the current special offers for theme park tickets, Di...Q:
Can I view a package or hotel reservation booked by my travel agent?
A:
Yes. To do so, you must first link the reservation with yo...Q:
What are the benefits of the Travel Protection Plan?
A:
The Travel Protection Plan helps protect you and your fami...Q:
I’m planning my first trip to Walt Disney World Resort. Where can I find information to help me make the right decisions?
A:
The more you learn about Walt Disney World Resort, the mor...Q:
I recently booked a room-only reservation. Can I upgrade my reservation to a vacation package?
A:
Yes. The best way to upgrade your room-only reservation to...Q:
Where can I find information on vacation packages?
A:
View the currently available Walt Disney World vaca...