Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Hotel Reservations – Frequently Asked Questions

Q.

Will you send me any reminders regarding the balance due on my hotel or package reservation?

A.

Yes. We will send a notice by email or direct mail when your final payment is past due.

If you have a vacation package, you can pay off the balance online or call (407) 939-7675. Guests under 18 years of age must have parent or guardian permission to call.

If you have a room-only reservation, you will pay off your balance when you arrive at your Disney Resort hotel.

You can view your existing Disney Resort hotel reservations on the My Reservtions page in My Disney Experience. You will have to sign in to view your reservations.

More Help

Chat
All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Sign Up for Updates

By providing my email address, I’d like to receive news and special offers via electronic mail from Disney Destinations.

You can withdraw your consent for these messages at any time via an unsubscribe link provided in the electronic messages. For more information on our data collection and use practices, please read our Privacy Policy.

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not on the Phone with a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.