My Disney Experience – Frequently Asked Questions
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What happens when someone accepts my Family & Friends invitation in My Disney Experience?
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Once you invite someone to connect to your Family & Friend...
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What are the minimum device requirements to use the My Disney Experience app?
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iOS devices: Require iOS 17 and aboveAndroid devices: Requ...Q:
Do I have to link all of my tickets to MyDisney account?
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No. However, linking a ticket to your Disney account allow...Q:
How do I apply discounts to my purchase when using merchandise mobile checkout?
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At Walt Disney World Resort, you can use the merchandise m...Q:
What is My Disney Experience?
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My Disney Experience is a collection of tools to help you ...Q:
What is Radio Frequency (RF) technology and how is it used at Walt Disney World Resort?
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Radio Frequency technology—also known as RF—is commonly us...Q:
How can I create a Disney MagicMobile pass?
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Guests with valid park admission or a Disney Resort hotel ...Q:
How is my information shared with the people on My Family & Friends list on disneyworld.com or the My Disney Experience app?
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Each person in your Family & Friends list can view your fu...Q:
What are the minimum device requirements to use Disney MagicMobile features in the My Disney Experience app?
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The minimum device requirements to use Disney MagicMobile ...Q:
If my Disney MagicMobile pass doesn’t work properly, what should I do?
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Speak to a Cast Member, visit Guest Relations or call (407...Q:
What can I do if I lose my smartphone or smart device with my Disney MagicMobile pass on it?
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First, lock your iPhone or Apple Watch via iCloud, or your...Q:
Is my Disney MagicMobile pass my theme park ticket?
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A Disney MagicMobile pass functions like a MagicBand+, Mag...Q:
Can I add people to my Disney MagicMobile service?
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You can set up Disney MagicMobile passes for party members...Q:
How do I use Disney MagicMobile features with Disney PhotoPass?
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To connect Disney PhotoPass images to your Disney account,...Q:
Can I use a Disney MagicMobile pass to make purchases?
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If you are a Disney Resort hotel Guest, you can use your D...Q:
Why are some Disney MagicMobile pass styles no longer available to me?
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Some pass styles are only available to Guests with certain...Q:
How do I apply discounts to a mobile order?
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At Walt Disney World Resort, you can use the mobile food &...Q:
Can I have multiple Disney MagicMobile passes on my phone?
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Yes, you can have up to 11 per account. However, a Disney ...Q:
Where can I use the payment method I stored to a MyDisney account?
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You can store a payment method—like a credit card—to your ...Q:
I invited someone to connect to my Family & Friends list in My Disney Experience. What does the connection status of “Pending Invites” mean?
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When you invite a new person to connect to your Family & F...Q:
How should I begin planning my Walt Disney World Resort vacation?
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The first step in planning your trip is to discover all th...Q:
Should I buy theme park tickets in advance?
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Yes. While you can purchase theme park tickets once you ar...Q:
How do I remove a Disney MagicMobile pass from my device or someone else's?
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Follow these steps to remove a Disney MagicMobile pass fro...Q:
What is the merchandise return policy for Walt Disney World Resort and Disneyland Resort owned-and-operated locations?
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The following merchandise return policy applies to merchan...Q:
Can I reuse my Disney MagicMobile pass the next time I visit Walt Disney World Resort?
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Yes, you can continue to use your Disney MagicMobile pass ...Q:
The words "View Only Shared Activities" appears next to one of my Family & Friends in My Disney Experience. What does this mean?
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"View Only Shared Activities" means that the permissions f...