Airport Luggage Transfer – Frequently Asked Questions
Q:
Are there any size or weight restrictions for baggage?
A:
Check with Southwest Airlines for details on specific chec...
Q:
What items should be kept in a carry-on when using the Airport Luggage Transfer at Disney service?
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The following items should be kept in your carry-on:Medica...Q:
Can I use the Airport Luggage Transfer at Disney service for only one part of my trip?
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Yes, as long as you are staying at a participating Disney ...Q:
What if I prefer to keep certain items - like strollers and car seats - with me?
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If you would like to keep strollers or car seats with you,...Q:
Can I enroll in this service if I booked with a travel agent?
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Of course! However, you will need to retrieve your Disney ...Q:
Do I have to register for inbound and outbound service separately?
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You must register for inbound service, travel to Orlando I...Q:
Can I use this service when traveling internationally?
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No, this service is only available for domestic flights.Q:
Do I need to label my luggage for this service?
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Yes, luggage tags will be sent to the address provided dur...Q:
What if I change my flight arriving at Walt Disney World Resort after I register?
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If your Southwest Airlines confirmation number remains the...Q:
What if I change my Disney Resort hotel after I register?
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If your Disney Resort hotel reservation number remains the...Q:
What happens if my flight is delayed and I arrive after 11:00 PM?
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Guests arriving after 11:00 PM will have 2 options:Pick up...Q:
When will my luggage arrive at my Disney Resort hotel?
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Once you arrive at your Disney Resort hotel, please use yo...Q:
If I checked my bag at the gate, can it still be delivered to my Disney Resorts Collection hotel?
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Yes, items checked at the gate will still be delivered to ...Q:
Can I print my boarding passes when I drop off my bags?
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No, we do not provide boarding pass printing as part of th...Q:
What happens to the bag if a flight is cancelled?
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If your Southwest Airlines flight is cancelled, your bag w...Q:
Where do I pick up my luggage after my flight?
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You can pick up your luggage in baggage claim at your flig...Q:
Who should I contact if I have issues or question about my luggage after drop-off?
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You can call Luggage Assistance from your in-room phone or...Q:
What happens if my luggage is missing, delayed or damaged?
A:
If your luggage is missing, delayed or damaged, visit Lugg...
