For additional information about theme park services and options, please visit Guest Relations. You may also obtain information, including parade and show times and restaurant menu details, by calling (407) 827-7935.
Walt Disney World Resort offers Audio Description through Disney’s Handheld Device, which provides supplemental audio by describing visual elements such as actions, settings and scene changes. It works with existing show audio at specific theme park attractions, entertainment and other popular locations throughout Walt Disney World Resort.
A $25.00 deposit is required to rent an Audio Description device and will be refunded to you when you return the device that same day. Please visit Guest Relations at each theme park you visit to obtain a device.
Each of the 4 Disney theme parks offers Braille Guidebooks featuring descriptions of attractions, restaurants and stores. These are, however, limited in number and available on a first-come, first-served basis. Please visit Guest Relations at the theme park in question to obtain your copy. A required $25.00 deposit will be refunded to you when you return the guidebook later that same day.
Stationary Braille Maps
These maps use large print with a clear Braille overlay and raised graphics to highlight key landmarks and attractions for easy orientation. Braille Maps can be found at all 4 Disney theme parks, at or near the Guest Relations Lobby, and in Disney Springs.
Trained service animals are welcome in most locations throughout Walt Disney World Resort; however, they must remain on a leash or in a harness at all times. Please note that Cast Members are not permitted to handle service animals.
Guests with Light Sensitivity
Should you or any member of your party have a photosensitivity or seizure disorder, we recommend that you consult your physician for specific instructions before visiting Walt Disney World Resort, as specialty lighting effects and other visual effects are used extensively throughout our shows and attractions.