Walt Disney World Resort offers a variety of services to help Guests with visual disabilities enjoy their stay. These services include:
For more information, please contact Disability Services at (407) 560-2547 or email firstname.lastname@example.org.
Walt Disney World Resort theme parks offer Audio Description through a Disney handheld device, which provides supplemental audio by describing visual elements such as actions, settings and scene changes. It works with existing show audio at specific theme park attractions, entertainment and other popular locations.
Disney handheld devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully refundable $25 daily deposit for use. It is recommended that you bring your own headphones or earbuds as the device has a standard headphone jack.
Audio Description is available at the following locations:
At Magic Kingdom Park:
At Disney’s Hollywood Studios:
At Disney’s Animal Kingdom Theme Park:
Walt Disney World theme parks offer Braille Guidebooks printed in large text as well as Braille and feature descriptions of attractions, restaurants and stores.
Printable versions of the park-specific Braille Guides are available and can be requested by emailing or by calling (407) 828-5005.
Portable Tactile Map Booklets
Walt Disney World theme parks offer Portable Tactile Map Booklets which feature a tactile representation of building boundaries, walkways and landmarks for each land/area of the theme parks.
Printable versions of the park-specific Tactile Map Booklets are available and can be requested by emailing or by calling (407) 828-5005.
Stationary Braille Maps
Walt Disney World theme parks, Disney Springs and the ESPN Wide World of Sports Complex offer Stationary Braille Maps featuring large print with a clear Braille overlay and raised graphics to highlight key landmarks and attractions. There are also listings for First Aid, restrooms, Service Animal Relief Areas and Guest Relations/Guest Services.
Braille Maps can be found at or near Guest Relations/Guest Services locations. Ask a Cast Member for additional locations as each theme park or property typically has 2 maps.
Prior to your visit, please review information pertaining to Guests with visual disabilities, which includes the additional services below.
Select table-service restaurants offer menus in Braille—ask a Cast Member about availability.
Guests with Light Sensitivity
Should you or any member of your party have a photosensitivity or seizure disorder, we recommend consulting your physician for specific instructions before visiting Walt Disney World Resort. Specialty lighting and other visual effects are used extensively throughout our shows and attractions.
Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.
To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.
Enter the code provided by the Cast Member and Accept to get started.