Services for Guests with Visual Disabilities

Guests with visual disabilities can maximize their enjoyment of our parks with tools like Audio Description and Braille maps.

Types of Services

Audio Description devices, Braille guidebooks and stationary Braille maps are available to help Guests with visual disabilities at Walt Disney World Resort.

For additional information about theme park services and options, please visit Guest Relations. You may also obtain information, including parade and show times and restaurant menu details, by calling (407) 827-7935. 

Audio Description
Walt Disney World Resort offers Audio Description through Disney’s Handheld Device, which provides supplemental audio by describing visual elements such as actions, settings and scene changes. It works with existing show audio at specific theme park attractions, entertainment and other popular locations throughout Walt Disney World Resort.

View a list of attractions where audio description is offered.

View a list of entertainment where audio description is offered.

A $25.00 deposit is required to rent an Audio Description device and will be refunded to you when you return the device that same day. Please visit Guest Relations at each theme park you visit to obtain a device.

Braille Guidebooks
Each of the 4 Disney theme parks offers Braille Guidebooks featuring descriptions of attractions, restaurants and stores. These are, however, limited in number and available on a first-come, first-served basis. Please visit Guest Relations at the theme park in question to obtain your copy. A required $25.00 deposit will be refunded to you when you return the guidebook later that same day.

Stationary Braille Maps

These maps use large print with a clear Braille overlay and raised graphics to highlight key landmarks and attractions for easy orientation. Braille Maps can be found at all 4 Disney theme parks, at or near the Guest Relations Lobby, and in Disney Springs.

Other Useful Things to Know

Before your visit, review information pertaining to Guests with visual disabilities.

Service Animals
Trained service animals are welcome in most locations throughout Walt Disney World Resort; however, they must remain on a leash or in a harness at all times. Please note that Cast Members are not permitted to handle service animals.

Guests with Light Sensitivity
Should you or any member of your party have a photosensitivity or seizure disorder, we recommend that you consult your physician for specific instructions before visiting Walt Disney World Resort, as specialty lighting effects and other visual effects are used extensively throughout our shows and attractions.

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Guest Services

  • Accessibility Services
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Find Services for Guests with Visual Disabilities

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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