Services for Guests with Visual Disabilities

Guests with visual disabilities can maximize their enjoyment of our parks with tools that include Audio Description, Braille maps and more.

Types of Services

Walt Disney World Resort offers a variety of services to help Guests with visual disabilities enjoy their stay. These services include:

  • Audio Description
  • Braille Guidebooks
  • Portable Tactile Map Booklets
  • Stationary Braille Maps
  • Information About Service Animals

For more information, please contact Disability Services at (407) 560-2547 or email

Audio Description
Walt Disney World Resort theme parks offer Audio Description through a Disney handheld device, which provides supplemental audio by describing visual elements such as actions, settings and scene changes. It works with existing show audio at specific theme park attractions, entertainment and other popular locations.

Disney handheld devices are available from Guest Relations at all 4 theme parks on a first-come, first-served basis. There is a fully refundable $25 daily deposit for use. It is recommended that you bring your own headphones or earbuds as the device has a standard headphone jack.

Audio Description is available at the following locations:

At Magic Kingdom Park:

At Epcot:

At Disney’s Hollywood Studios:

At Disney’s Animal Kingdom Theme Park:

Braille Guidebooks
Walt Disney World theme parks offer Braille Guidebooks printed in large text as well as Braille and feature descriptions of attractions, restaurants and stores.

Printable versions of the park-specific Braille Guides are available and can be requested by emailing or by calling (407) 828-5005.

Portable Tactile Map Booklets
Walt Disney World theme parks offer Portable Tactile Map Booklets which feature a tactile representation of building boundaries, walkways and landmarks for each land/area of the theme parks.

Printable versions of the park-specific Tactile Map Booklets are available and can be requested by emailing or by calling (407) 828-5005.

Stationary Braille Maps
Walt Disney World theme parks, Disney Springs and the ESPN Wide World of Sports Complex offer Stationary Braille Maps featuring large print with a clear Braille overlay and raised graphics to highlight key landmarks and attractions. There are also listings for First Aid, restrooms, Service Animal Relief Areas and Guest Relations/Guest Services.

Braille Maps can be found at or near Guest Relations/Guest Services locations. Ask a Cast Member for additional locations as each theme park or property typically has 2 maps.

Service Animals
View information related to services animals at Walt Disney World Resort.

Other Useful Things to Know

Prior to your visit, please review information pertaining to Guests with visual disabilities, which includes the additional services below.

Braille Menus
Select table-service restaurants offer menus in Braille—ask a Cast Member about availability.

Guests with Light Sensitivity
Should you or any member of your party have a photosensitivity or seizure disorder, we recommend consulting your physician for specific instructions before visiting Walt Disney World Resort. Specialty lighting and other visual effects are used extensively throughout our shows and attractions.

Guest Health Care Services Presented by AdventHealth

AdventHealth is here to help prepare for your family’s needs as you plan for an unforgettable Walt Disney World Resort vacation—including first aid, video visits and urgent care services.

Learn more about Health Care Services by AdventHealth.

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Guest Services

  • Accessibility Services
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Find Services for Guests with Visual Disabilities

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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