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MagicBands & Cards – Frequently Asked Questions

Q.

What should I do if I lose my MagicBand or card?

A.

If you can access disneyworld.com, please visit the MagicBand section of My Profile and select the MagicBand or card you wish to deactivate. Then, when asked for the reason why you are deactivating, indicate that the MagicBand or card is lost.

You can also deactivate a MagicBand by using the My Disney Experience mobile app.

If you have another MagicBand or card available, you can activate it on the MagicBand section of My Profile.

During Your Visit

If you lose your MagicBand or card while at Walt Disney World Resort, please visit Guest Relations or your Disney Resort hotel Lobby Concierge and we will deactivate it for you. If you do not have another active MagicBand or card, these locations can also:

  • Provide you with a replacement card.
  • Set up Disney MagicMobile service on an eligible smart device.
  • Help you activate another MagicBand should you wish to purchase a replacement.

Disney MagicMobile Service

Disney MagicMobile service is another convenient, contactless way to access MagicBand and card features, like theme park entry, through the power of an eligible iPhone, Apple Watch or Google Pay enabled Android phone. Disney MagicMobile features are launching throughout 2021.

More Help

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All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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