What should I do if I lose my MagicBand or card?
MagicBands & Cards – Frequently Asked Questions
If you can access disneyworld.com, please visit the MagicBand section of My Profile and select the MagicBand or card you wish to deactivate. Then, when asked for the reason why you are deactivating, indicate that the MagicBand or card is lost.
You can also deactivate a MagicBand by using the My Disney Experience mobile app.
If you have another MagicBand or card available, you can activate it on the MagicBand section of My Profile.
During Your Visit
If you lose your MagicBand or card while at Walt Disney World Resort, please visit Guest Relations or your Disney Resort hotel Lobby Concierge and we will deactivate it for you. If you do not have another active MagicBand or card, these locations can also:
- Provide you with a replacement card.
- Set up Disney MagicMobile service on an eligible smart device.
- Help you activate another MagicBand should you wish to purchase a replacement.
Disney MagicMobile Service
Disney MagicMobile service is another convenient, contactless way to access MagicBand and card features, like theme park entry, through the power of an eligible iPhone, Apple Watch or Google Pay enabled Android phone. Disney MagicMobile features are launching throughout 2021.