PhotoPass – Frequently Asked Questions
Q:
Does my Memory Maker purchase allow me to download photos linked to my family and friends?
A:
Yes. You can download photos and videos from up to 25 members of your Family & Friends list that share photos taken during your Memory Maker window.
Using the My Disney Experience Mobile App or by visiting Disney PhotoPass, you can begin downloading your Memory Maker photos as soon as they are available in your MyDisney account—or you can wait until you get home and download them all at once. When you download the first photo—or otherwise redeem your Memory Maker purchase—you then have 30 days to capture more photos and videos. Please remember to download your photos before they expire.
If you purchased Memory Maker at the advance purchase price, photos taken within 3 days of (or prior to) the date of purchase will not be included in Memory Maker and must be purchased separately.
View and Download Your Family & Friends’ Photos
If you would like someone on your Family & Friends list to have access to your Disney PhotoPass photos through their My Disney Experience app, please follow these steps:
- Sign in to your MyDisney account and access your Family & Friends list.
- Scroll through the list until you find the person you would like to share photos with.
- Select the “Update” option to view and modify your photo-sharing settings.
Additional Information
If there are more than 25 members of your Family & Friends list sharing images, you will need assistance to be able to share, view and download photos and videos from all of them at one time. Contact Disney PhotoPass Guest Support at (407) 560-4300 for these and any issues regarding missing photos. Guests younger than 18 years of age must have parent or guardian permission to call.
Photo sharing rules are subject to change.