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PhotoPass – Frequently Asked Questions


How do I link an attraction photo to my Disney account so that I am able to download it with my Memory Maker purchase?


Use your mobile device or a MagicBand to automatically link attraction photos and videos to your account – pick whichever option works best for you. You can even use both or alternate between them. Photo preview walls are also available at the exits of select attractions where you can tap your mobile device with a Disney MagicMobile pass, park admission card or MagicBand to link your photos to your account.

A few tips for linking attraction photos and videos using your mobile device:

  • Make sure to sign into the My Disney Experience app.
  • Keep your mobile device out of low power mode while onboard.
  • Use a mobile device with Bluetooth® technology enabled for the My Disney Experience app. Please note that an Apple Watch can’t be used to automatically link attraction photos and videos.

You may also view and download attraction photos from up to 25 members of your Family & Friends list who share photos with you during your Memory Maker window. Once you’ve linked your photo, you can view, download and share your memories on Disney PhotoPass and on the My Disney Experience Mobile App.

Learn more about Memory Maker.

More Help

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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