Disability Access Service (DAS)

Learn how this service supports Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional line for an extended period of time. Plus, learn more about the registration process and usage guidelines.

Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. DAS is one of our programs offered at the Walt Disney World Resort theme parks to accommodate those Guests who, due to a developmental disability such as autism or similar, are unable to wait in a conventional queue for an extended period of time.

DAS doesn’t provide immediate access to experiences, but rather allows Guests to request a return time for a specific experience that is comparable to the current standby wait.
The Guest for which DAS is being requested must be present during registration and experience the attraction when redeeming a DAS return time at Walt Disney World theme parks.

View Frequently Asked Questions.

Step 1: Register

Registration is available via live video chat.

Guests have the option to speak with a Cast Member via live video chat to determine eligibility as soon as 60 days in advance of a park visit.

There is not an in-person option to request DAS registration, but Guests who do not register in advance can participate in a live video conference on the day of their visit.

Cast Members will have individual conversations with Guests and discuss recommended services.

If DAS is provided after a conversation with a Cast Member to determine eligibility, the Guest with a disability (or a parent/guardian if younger than 18 years of age) will participate in the registration process. This requires having a photo taken of the DAS-registered Guest.

DAS registration maximum party size is the registered DAS Guest and up to 3 additional party members, for a total of 4 people.

DAS is valid for the length of the ticket or up to 1 year. Once the service has elapsed or when a new ticket is required, Guests will need to re-register.

Step 2: Request a Return Time

After you’ve registered and entered the theme park, you can request your first return time.

On the Day of Your Park Visit

Guests registered in DAS can make return time selections right in the My Disney Experience mobile app on the day of their visit.

If additional assistance is required, Guests can also obtain return times directly from a Cast Member at any Guest Relations or Guest Experience Team location.

The return time will be comparable to the current standby wait.

Please keep in mind that DAS return times are valid until the park closes or an attraction closes for the day. A party can only hold one active DAS return time at a time.

Step 3: Enjoy the Park

On the day of your visit, have fun exploring the park until you can redeem your return time.

When you’re ready to chat with a Cast Member to determine eligibility for DAS, you can engage in a live video chat using the “Request Live Video Chat” button below.

Make sure the device has a working camera and a microphone. You must review and accept the Terms & Conditions before requesting a live video chat.

Important things to note:

Live video chat is available from 7:00 AM to 8:00 PM Eastern Time.
The recording of this video chat is strictly prohibited.
The Guest requesting DAS either for themself or for someone else (e.g. a minor child) must be 18 years of age or older to register
The Guest for whom DAS is being requested must be present during the video chat.
If you’re not logged in to the Walt Disney World website, you’ll be prompted to log in.
If you don’t have an account, you’ll need to create one before continuing.
If you don’t have valid theme park admission, you’ll need to link valid theme park admission for each member of your party.
Guests using a mobile device or tablet will need to download the Zoom application to connect to the video chat.
Video chat is screen reader-friendly for Guests with visual disabilities and available with text chat for Guests with hearing disabilities.
At this time, live chat is offered in English only.

Terms and Conditions

Guests registered in DAS can make return time selections in the My Disney Experience mobile app on the day of their park visit.

Any member of a DAS party can obtain a return time for the whole party, but the Guest registered for DAS must be present and experience the attraction when the DAS return time is redeemed. DAS return times are valid until the park closes or an attraction closes for the day. A party can only hold one DAS return time at once.

Guests without a mobile device can also visit Guest Relations or a Guest Experience Team location to receive return times.

How to Access the DAS Return Time Self-Selection Tool

After entering a park, open the My Disney Experience mobile app and log in to your account. Tap on the menu ( ≡ ) at the bottom of the screen. Then, tap the DAS button to select the attraction to make your return time. The tool can also be accessed from attraction detail screens.

Disney Parks have an unwavering commitment to providing a welcoming, inclusive and accessible environment for Guests. Disability Access Service (DAS) is one of our programs offered at Walt Disney World Resort theme parks intended to accommodate Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time.

How long is DAS valid?
AnswerDAS is valid for the length of the ticket or up to 1 year, whichever is shorter. Once the service has elapsed, Guests need to re-register.
Is DAS issued at the Walt Disney World Resort valid at the Disneyland Resort?
AnswerDAS is valid only throughout the Resort at which it was issued. DAS issued at Walt Disney World Resort, for example, is not valid at the Disneyland Resort, and vice versa.
What happens if any of the statements made by a Guest in the process of registering for DAS are found to be not true?
AnswerIf it is determined that any of the statements a Guest made in the process of obtaining DAS are not true, the Guest will be permanently barred from entering Walt Disney World Resort and the Disneyland Resort, and any previously purchased Annual Passes , Magic Key passes, tickets and other park products and services will be forfeited and not refunded.

Where do Guests utilizing DAS go to receive return times?
AnswerWe encourage Guests utilizing DAS (and their party members) to make return time selections right from the My Disney Experience app during the day of their park visit. Registered Guests using DAS and members of their party will be able to book, redeem, change or cancel DAS return times using the My Disney Experience app via a smart phone or other smart device. If additional assistance is required, Guests can also obtain return times directly from a Cast Member at any Guest Relations or Guest Experience Team location.
What can Guests do during their DAS virtual wait?
AnswerGuests utilizing DAS can enjoy many other experiences throughout Walt Disney World Resort during a DAS virtual wait, such as other rides, shows, concerts, parades and Character Greetings. They can also take a rest in a break area, get something to eat or go shopping.
Does the Guest utilizing DAS have to be present to obtain a return time at a Guest Relations or Guest Experience Team location?
AnswerNo. Any member of the DAS-eligible Guest’s travel party may obtain a return time, but the Guest registered for DAS must be present and experience the attraction with their party.
Does a Guest utilizing DAS have to ride the attraction at the exact return time listed?
AnswerNo. DAS return times are not limited to a specific window and are valid until the park closes or an attraction closes for the day.
Can a Guest have more than one active DAS return time at one time?
AnswerNo. A Guest may only have one DAS return time at a time. The Guest may obtain another return time for the same or different attraction 10 minutes after they redeem a return time.
Can a Guest with an active DAS return time receive a boarding group for one of the virtual queue attractions?
AnswerYes. A Guest can hold one active DAS return time and one virtual queue boarding group at the same time. When a Guest utilizing DAS goes to the attraction with a virtual queue, they, along with their party, will speak to a Cast Member at the attraction about accessing the queue.

For additional assistance, please call Disability Services at (407) 939-5277, or send an email to disability.services@disneyparks.com.

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Disability Access Service (DAS)

How It Works

Step 1: Register

Step 2: Request a Return Time

Step 3: Enjoy the Park

Speak with a Cast Member

Same-Day DAS Return Time Self-Selection