Participating Disney Resort Hotels
This service is only available for Guests checking in at the following locations:
How It Works – Arriving at Walt Disney World Resort
Send your bags ahead to your participating Disney Resorts Collection hotel. Simply follow these steps:
- Fill out the registration form for the Airport Luggage Transfer at Disney service anytime from 30 days to 5 days prior to your departure flight. You will need your Disney Resort confirmation number and your Southwest Airlines confirmation number when you register. You will receive a confirmation email after registering.
- Check in to your flight online as normal and pay any necessary baggage fees.
- Head to the airport and follow the Southwest Airlines procedure to drop off your luggage.
- Enjoy your flight!
- Upon arrival at Orlando International Airport, skip baggage claim and head directly to Walt Disney World Resort. Your luggage will arrive at your Resort hotel in under 4 hours.
This service is subject to change or cancellation without notice or liability.
How It Works – Leaving Walt Disney World Resort
Save time at the airport by sending your bags ahead to Southwest Airlines at Orlando International Airport. Simply follow these steps:
- Check in for your Southwest Airlines flight online starting 24 hours prior to departure and pay any necessary baggage fees via the Southwest mobile app or online.
- Drop off your bags at Luggage Assistance in the Resort hotel lobby area by the required drop off time. Please be aware that you will need to provide a valid government-issued form of photo identification in order to drop off your bags. You can also call Luggage Assistance from your in-room telephone to ask for help with your bags. For a smoother experience, leave all inbound tags on your bags.
- Head to the airport, skip the check-in line, enjoy your flight and pick up your bags at baggage claim when you arrive at your final destination.
This service is subject to change or cancellation without notice or liability.
Drop Off Your Bags Before Leaving Your Resort Hotel
It is strongly encouraged that you drop off your bags the night before your scheduled departure. However, if you need some extra time, you can do the following:
- When Flying Before 9:00 AM: Drop your bags off by 1:00 AM the night before your flight.
- When Flying at or After 9:00 AM: Drop your bags off at least 4 hours before departure or no later than 1:00 PM—whichever comes first.
Luggage Assistance is available to receive luggage any time from 5:00 AM to 1:00 PM and 4:00 PM to 1:00 AM, daily. You’re also welcome to use your in-room phone to contact Luggage Assistance.
Keep Track of Your Bags After Drop-Off
You can check the status of your luggage any time after drop-off through the link in your confirmation email.
Frequently Asked Questions – General
- Answer<p>Check with <a class="triggerInterstitialModal interstitialModalThirdParty" href="https://support.southwest.com/helpcenter/s/article/checked-baggage-policy">Southwest Airlines</a> for details on specific checked baggage policies.</p>
- Answer<p>The following items should be kept in your carry-on:</p><ul><li>Medications</li><li>Electronics (such as laptops, tablets, power banks and cameras)</li><li>Perishable or heat-sensitive items</li><li>Important documents (such as passports and travel itineraries)</li></ul>
- Answer<p>Yes, as long as you are staying at a participating Disney Resort hotel and flying Southwest Airlines, you can use the Airport Luggage Transfer at Disney service for your arrival, departure or both!</p>
- Answer<p>If you would like to keep strollers or car seats with you, please check them at the departure gate before boarding your flight. Be sure to tell the Southwest Airlines Customer Service Agent you'd like to claim the item at the gate of your final destination.</p>
- Answer<p>Of course! However, you will need to retrieve your Disney Resorts Collection hotel reservation number from your travel agent in order to enroll.</p>
- Answer<p>You must register for inbound service, travel to Orlando International Airport, <a class="triggerInterstitialModal interstitialModalThirdParty" href="http://enroll.bagcheck.com/waltdisneyworld">online</a>. However, you do not need to register for outbound service—simply visit Luggage Assistance at your Resort hotel.</p>
- Answer<p>No, this service is only available for domestic flights.</p>
Frequently Asked Questions – Arriving at Walt Disney World Resort
- Answer<p>Yes, luggage tags will be sent to the address provided during registration. If you have not received your luggage tags within 72 hours of your flight, please call BagCheck at (407) 505-7443.<br><br>Be sure to arrive at the airport with your luggage tags secured to your bags. Additional luggage tags will not be available at the airport.</p>
- Answer<p>If your Southwest Airlines confirmation number remains the same, no action is required. <br><br>If you have a new airline confirmation number, you will need to modify your registration with the new confirmation number. If you are no longer flying Southwest Airlines, you will no longer be eligible for the service.</p>
- Answer<p>If your Disney Resort hotel reservation number remains the same and you are still staying at a participating Resort hotel, no action is required. <br><br>If your Resort hotel reservation number changes, please email BagCheck at bcsupport@bagcheck.com or call (407) 505-7443 between 7:00 AM and 11:30 PM Eastern Time. If you are no longer staying at a <a href="/guest-services/airport-luggage-transfer/#ParticipatingHotels">participating Disney Resorts Collection hotel</a>, you will no longer be eligible for the service.</p>
- AnswerGuests arriving after 11:00 PM will have 2 options: <ul><li>Pick up their luggage at baggage claim upon arrival at Orlando International Airport</li><li>Wait for BagCheck to deliver their luggage to their Disney Resort hotel within 4 hours of arrival</li></ul>
- Answer<p>Luggage delivery to your Resort hotel should take under 4 hours. We recommend keeping anything you may need for your first day (backpack, stroller, swimsuits, medicine, electronics, perishables, heat-sensitive items, important documents, MagicBand+, etc.) with you in your carry-on bag.</p>
- Answer<p>If your luggage is missing, delayed or damaged, visit Luggage Services at your Disney Resort hotel.</p>
- Answer<p>Yes, items checked at the gate will still be delivered to your Disney Resorts Collection hotel unless you have specifically requested to collect it at your final destination. Items checked at the gate do not require luggage tags.</p><p>If you checked a bag at the gate and would like to retrieve it at the airport, please inform a Southwest Airlines Customers Service Agent.</p>
Frequently Asked Questions – Leaving Walt Disney World Resort
- Answer<p>No, we do not provide boarding pass printing as part of this service. You should have your boarding passes ready before dropping off your bags.</p>
- Answer<p>If your Southwest Airlines flight is cancelled, your bag will be automatically redirected to your new flight. For assistance, please contact <a class="triggerInterstitialModal interstitialModalThirdParty" href="https://support.southwest.com/helpcenter/s/">Southwest Airlines customer service</a>.</p>
- Answer<p>You can pick up your luggage in baggage claim at your flight’s final destination.</p>
- Answer<p>You can call Luggage Assistance from your in-room phone or visit them for any questions about your luggage after drop-off. Once the bag departs your Resort hotel, please contact <a class="triggerInterstitialModal interstitialModalThirdParty" href="https://support.southwest.com/helpcenter/s/pathway/a1F5G00000cLOqrUAG/baggage">Southwest Airlines</a> customer service for assistance.</p>
- Answer<p>If your luggage is missing, delayed or damaged, visit Luggage Services at your Disney Resort hotel. If you're at the airport, see a Southwest Airlines agent or <a class="triggerInterstitialModal interstitialModalThirdParty" href="https://support.southwest.com/helpcenter/s/article/lost-damaged-delayed-baggage">submit a report to Southwest Airlines</a>.</p>