How It Works
Save time at the airport by sending your bags ahead to Southwest Airlines. Simply follow these steps:
- At the beginning of your stay, check in at your Disney Value Resort hotel and call or visit Luggage Assistance to take advantage of this service. For a smoother experience, leave your inbound Southwest Airlines tags on your bags.
- The day before your departure, check in for your Southwest Airlines flight online.
- Drop off your bags at Luggage Assistance in the Resort hotel lobby area by the required drop off time. Please be aware that you will need to provide a valid form of photo identification in order to drop off your bags. You can also call Luggage Assistance from your in-room telephone to ask for help with your bags.
- Head to the airport, skip the check-in line, enjoy your flight and pick up your bags at baggage claim when you arrive at your destination.
This service is subject to change or cancellation without notice or liability.
When to Drop Off Your Bags
It is strongly encouraged that you drop off your bags the night before your scheduled departure. However, if you need some extra time, you can do the following:
- When Flying Before 1:00 PM: Drop your bags off by 1:00 AM the night before your flight.
- When Flying at or After 1:00 PM: Drop your bags off at least 4 hours before departure or no later than 1:00 PM—whichever comes first.
Luggage Assistance is available to receive luggage any time from 7am-1pm and 4pm-1am daily.
Participating Disney Resort Hotels
This service is only available at the following locations:
- Disney’s All-Star Movies Resort
- Disney’s All-Star Music Resort
- Disney’s All-Star Sports Resort
- Disney’s Art of Animation Resort
- Disney’s Pop Century Resort
Please be aware that this service is only available if you are checking out from one of the Disney Value Resort hotels listed above and your return flight is with Southwest Airlines.
Need Help After Drop-Off?
You can track your bags using the Southwest Airlines app.
For additional support with your bags, please contact Southwest Airlines customer service.
Frequently Asked Questions
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Answer<p>Beginning April 3, 2025, if you are staying at select Disney Resort hotels, you can drop your checked baggage off with Luggage Assistance to be delivered directly to your plane.</p><p>Currently, this service is available at Disney Value Resort hotels for Guests with Southwest Airlines flights departing from Orlando International Airport (MCO).</p><p>A third-party service will take your luggage directly to the airport for your Southwest Airlines flight.</p>
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Answer<p>No, this service does not include luggage transportation from the airport to your Disney Resort hotel.</p><p>The service allows Guests staying at Disney Value Resort hotels to drop off their checked baggage with Luggage Assistance for direct delivery to Southwest Airlines at Orlando International Airport (MCO).</p>
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Answer<p><strong>When Flying Before 1:00 PM:</strong> Drop your bags off by 1:00 AM the night before your flight.</p><p><strong>When Flying at or After 1:00 PM:</strong> Drop your bags off at least 4 hours before departure or no later than 1:00 PM—whichever comes first.</p>
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Answer<p>You must complete your <a class="triggerInterstitialModal interstitialModalThirdParty" href="http://southwest.com/">Southwest Airlines check-in online</a> or through the Southwest Airlines mobile app. Check-in begins 24 hours before your scheduled departure. A boarding pass and valid ID are required when dropping off luggage.</p>
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Answer<p>Yes. You will need to provide a <a class="triggerInterstitialModal interstitialModalThirdParty" href="https://www.tsa.gov/travel/security-screening/identification">valid form of photo identification</a> in order to drop off your luggage.</p>
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Answer<p>Check with <a class="triggerInterstitialModal interstitialModalThirdParty" href="https://support.southwest.com/helpcenter/s/article/checked-baggage-policy">Southwest Airlines</a> for details on specific checked baggage policies.</p>
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Answer<p>This service is only available if you are departing from a Disney Value Resort. Luggage cannot be transported to the airport from any other Resort hotel at this time.</p>
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Answer<p>We recommend keeping certain essential and sensitive items with you in your carry-on for easy access. These include:</p><ul><li>Medications</li><li>Electronics (such as laptops, tablets, power banks and cameras)</li><li>Perishable or heat-sensitive items</li><li>Important documents (such as passports and travel itineraries)</li></ul>
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Answer<p>No, we do not provide boarding pass printing as part of this service. You should have your boarding passes ready before dropping off your bags.</p>
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Answer<p>Yes, you are still eligible for the service. While we recommend keeping your inbound Southwest Airlines tags on your bag for a smoother experience, it is not a requirement.</p>
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Answer<p>If your Southwest Airlines flight is cancelled, your bag will be automatically redirected to your new flight. For assistance, please contact <a class="triggerInterstitialModal interstitialModalThirdParty" href="https://support.southwest.com/helpcenter/s/">Southwest Airlines</a> customer service.</p>
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Answer<p>You can pick up your luggage in baggage claim at your flight’s final destination.</p>
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Answer<p>You can contact or visit Luggage Assistance for any questions about your luggage after drop-off. Once the bag departs the Resort hotel, you can get information via the <a class="triggerInterstitialModal interstitialModalThirdParty" href="https://support.southwest.com/helpcenter/s/pathway/a1F5G00000cLOqrUAG/baggage">Baggage webpage for Southwest Airlines</a>. You can also see a Southwest Agent at the airport for assistance.</p>
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Answer<p>This pilot program is only available for flights on Southwest Airlines</p>
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Answer<p>No, this service is only available at the following locations:</p><ul><li><a href="https://disneyworld.disney.go.com/resorts/all-star-movies-resort/">Disney’s All-Star Movies Resort</a></li><li><a href="https://disneyworld.disney.go.com/resorts/all-star-music-resort/">Disney’s All-Star Music Resort</a></li><li><a href="https://disneyworld.disney.go.com/resorts/all-star-sports-resort/">Disney’s All-Star Sports Resort</a></li><li><a href="https://disneyworld.disney.go.com/resorts/art-of-animation-resort/">Disney’s Art of Animation Resort</a></li><li><a href="https://disneyworld.disney.go.com/resorts/pop-century-resort/">Disney’s Pop Century Resort</a></li></ul>
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Answer<p>If your luggage is missing, delayed or damaged, you can <a class="triggerInterstitialModal interstitialModalThirdParty" href="https://support.southwest.com/helpcenter/s/article/lost-damaged-delayed-baggage">submit a report to Southwest Airlines</a>.</p>