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Annual Passes – Frequently Asked Questions

Q.

I am an Annual Passholder. Can I pick up my MagicBand the next time I visit Walt Disney World Resort?

A.

Unfortunately, we are not able to provide Passholders with their MagicBands when they arrive at Walt Disney World Resort. However, getting your new MagicBand is easy! Just follow these simple steps:

  1. Create or sign into your Disney account..
  2. Link your annual pass or passes to your Disney account. Your pass may have been linked automatically when you purchased it on disneyworld.com.
  3. Activate your pass at any Walt Disney World theme park ticket window or Disney Springs Guest Relations location. Please bring your exchange certificate and a valid photo ID, such as a driver’s license or passport.
  4. Use your annual pass to enter a Walt Disney World theme park or water park.
  5. Customize your MagicBand .

Once you have completed steps 1-5, your MagicBand will be delivered directly to your home. If you would like to use your MagicBand during your next Walt Disney World vacation, please be sure to complete these steps at least 11 days prior to your visit.

If it is within 11 days of your next theme park visit or your MagicBand did not arrive as scheduled, you can still enjoy the Walt Disney World theme parks. Your Passholder card—with a photo ID—remains valid for theme park entry and can be used for FastPass+ service until it expires. You can use your new MagicBand when you come back the next time!

MagicBand orders cannot be shipped to all countries.

For more information, please call (407) WDW-PASS or (407) 939-7277—or use the Annual Passholder Help Form to email our dedicated Help Team with any questions you may have about your annual pass. Guests under age 18 must have parent or guardian permission to call.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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