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Annual Passes – Frequently Asked Questions

Q.

I recently purchased an Annual Pass on disneyworld.com and have an exchange certificate. How do I customize and order my MagicBand?

A.

If you have not already done so, please follow these steps to have your MagicBand shipped to your home:

  1. Create a Disney account.
  2. Link your Annual Pass or Passes to your Disney account. Your Pass may have been linked automatically when you purchased it on disneyworld.com.
  3. Activate your Pass at any Walt Disney World theme park ticket window or a Downtown Disney Guest Relations location. Please bring your exchange certificate and a valid photo ID, such as a driver’s license or passport.
  4. Customize your MagicBand.

Please note that you can start making FastPass+ selections as soon as you link your Annual Pass to your Disney account—you do not need to visit Walt Disney World Resort or wait to receive your MagicBand.

MagicBand orders cannot be shipped to all countries.

You may also like to know that when you customize your MagicBand, the printed name appears on the inside for your privacy. Additionally, MagicBands that you purchase in the park or Downtown Disney area will not have printed names, but you can select your preferred color.

If you have any questions about MyMagic+ for Annual Passholders or you need help, please call (407) 560-7277. Guests under 18 years of age must have parent or guardian permission to call.

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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