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Annual Passes – Frequently Asked Questions

Q.

I recently purchased an annual pass on disneyworld.com and have an exchange certificate. How do I customize and order my MagicBand?

A.

If you have not already done so, please follow these steps to have your MagicBand shipped to your home:

  1. Create or sign into your Disney account.
  2. Link your annual pass or passes to your Disney account. Your pass may have been linked automatically when you purchased it on disneyworld.com.
  3. If you are an Annual Passholder, you may activate your pass at any Walt Disney World theme park ticket window or Disney Springs Guest Relations location. Please bring your exchange certificate and a valid, government-issued photo ID, such as a driver's license or passport. Once your pass is activated upon first admittance into the theme parks, your MagicBand order will display in your Disney account.

To order your MagicBands at pre-arrival prices, visit My MagicBands and Cards. Remember to place your order at least 11 days before your arrival if you would like your MagicBands shipped to your home and at least 6 days before your arrival to have them shipped to your Resort hotel.

Please note that one complimentary MagicBand will be available per each linked annual pass, and that MagicBand orders cannot be shipped to all countries.

When you customize your MagicBand, the printed name appears on the inside for your privacy. Additionally, MagicBands that you purchase in the park or Disney Springs area will not have printed names, but you can select your preferred design or color.

For more information, please call (407) WDW-PASS or (407) 939-7277—or use the Annual Passholder Help Form to email our dedicated Help Team with any questions you may have about your annual pass. Guests under age 18 must have parent or guardian permission to call.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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