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Annual Passes – Frequently Asked Questions

Q.

Can I upgrade my annual pass?

A.

Yes. If you are interested in upgrading your pass more than 60 days before it expires, visit any Walt Disney World theme park ticket window or Guest Relations location and they will walk you through your options.

You can also upgrade when you renew your Passholder status. There are 3 convenient ways to renew:

  1. Renew online
  2. Renew at any Walt Disney World Resort theme park ticket window or Disney Springs Guest Relations location.
  3. Renew over the phone by calling (407) 560-PASS or (407) 560-7277. Guests under 18 years of age must have parent or guardian permission to call.

If you are renewing through the Monthly Payment Program for Florida Residents, phone renewals are not available. However, you can renew online, in person at a theme park ticket window or Guest Relations location.

Though the pass owner does not need to be present for renewal, each pass owner will need to be present at the ticket window to receive his or her pass.

If you purchased your current pass before October 4, 2015, you may be asked to select one of the new pass types available at the time of your renewal.

Learn more about annual passes or purchase a new pass.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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