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Online Check-in – Frequently Asked Questions


I wish to use Online Check-In. What information do I need to provide online prior to arrival?


You’ll provide the information that you would typically provide to the Front Desk at a Disney Resort hotel during the standard check-in process—including a credit card for incidental charges, arrival time, departure time, the names of the people in your party, room requests (which are subject to availability), home address and mobile phone number. We’ll also ask you to create a 4-digit personal identification number that you—and the other members of your party with charging privileges—will use to verify your identity when you make purchases and use dining entitlements at Walt Disney World Resort.

Begin the check-in process in advance of your arrival using Online Check-In on or with the My Disney Experience app.

  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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