Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Direct-to-Room & Online Check-in Services – Frequently Asked Questions

I arrived early, but my room's not ready yet. What can I do?
  • No worries! You can use your MagicBand or the Unlock Door feature on the My Disney Experience app to enjoy your Disney Resort hotel in a variety of areas—including the swimming pool—before your room is available.
  • Have luggage? Drop it off with Valet, Bell Service or Luggage Assistance at the entrance of your Resort for storage until your room is ready.
  • If you take advantage of Disney′s Magical Express transportation, we can deliver your luggage directly to your room when it is available, so you are free to start enjoying Walt Disney World Resort. Please note that Disney's Magical Express service will no longer be offered starting with arrivals January 1, 2022. The service will continue to operate for new and existing reservations made at Disney Resort hotels for arrivals throughout 2021.
  • If you have a Disney dining plan, you can start using it the day you’re scheduled to arrive even before your room is available. Feel free to take advantage of quick-service locations in the hotel to utilize entitlements of the plan, such as getting a refillable drink mug, snack or a meal. To redeem, Guests need to show their MagicBand or card. If you don’t have a MagicBand, but have one awaiting your pickup at the Front Desk of your Disney Resort hotel, you can retrieve it at your convenience.*
  • Check-in time for all Disney Resort hotels is 3:00 PM, except for Disney Deluxe Villa Resorts, which have a check-in time of 4:00 PM. The checkout time is 11:00 AM.

* Starting in 2021, we plan to unveil an innovative new offering as part of the My Disney Experience app that will bring features of a MagicBand to your smart devices. With this new offering, MagicBands will no longer be provided on a complimentary basis with new Disney Resort hotel reservations for Guests with arrivals beginning Jan. 1, 2021 and beyond.

Guests staying at Disney Resort hotels with an arrival date through December 31, 2020 will receive complimentary MagicBands.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not Speaking to a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.