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Genie – Frequently Asked Questions

When can Guests make Lightning Lane selections?

Guests who have purchased Disney Genie+ service can make their first selection at 7:00 AM on the day of their visit.

For individual Lightning Lane purchases, Guests of a Disney Resort hotel and other select hotels* can make their first purchase starting at 7:00 AM on the day of their visit. All other Guests can make their first purchase at the regular time the park opens. Pricing and availability will vary by date, attraction and park. Be sure to check the My Disney Experience mobile app on the day of your visit for current prices and attraction availability.

*Available to Disney Resort hotel Guests and Guests of Walt Disney World Swan and Dolphin Hotels, and Shades of Green.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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