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MagicBands & Cards – Frequently Asked Questions

Q.

When is the deadline for customizing my MagicBand?

A.

If you customize your MagicBand with your name and favorite color as soon as possible after making your Disney Resort hotel reservation:

  • If you customize your MagicBand at least 11 days before you arrive at your Disney Resort hotel, it will be shipped to your home.
  • If you customize your MagicBand between 10 days and 6 days before you arrive at your Disney Resort hotel, you will receive it when you arrive at your Disney Resort hotel.
  • If you do not customize your MagicBand until 5 days or less before your arrival, you will receive a non-customized MagicBand when you arrive at your Disney Resort hotel.

MagicBand orders cannot be shipped to all countries.

Starting in 2021, we plan to unveil an innovative new offering as part of the My Disney Experience app that will bring features of a MagicBand to your smart devices. With this new offering, MagicBands will no longer be provided on a complimentary basis with new Disney Resort hotel reservations for Guests with arrivals beginning Jan. 1, 2021 and beyond.

Guests staying at Disney Resort hotels with an arrival date through December 31, 2020 will receive complimentary MagicBands.

MagicBands use Radio Frequency (RF) technology and can be read by short and long-range readers located at the Walt Disney World Resort. If you prefer to use a card—which cannot be detected by long-range readers—you can request a card at your Disney Resort hotel. MagicBands and cards allow you to enter the parks, unlock Disney Resort hotel rooms and use FastPass+ service.

When you customize your MagicBand, the printed name appears on the inside for your privacy.

Learn about our privacy and data collection policies and the Radio Frequency (RF) technology used in MagicBands.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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