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Airport Transportation and Check In – Frequently Asked Questions


I did not receive my Disney's Magical Express documents or luggage tags prior to leaving home. What should I do?


Once you arrive at Orlando International Airport, go directly to Disney's Magical Express and speak with a Disney Cast Member.

If you have received your MagicBands, please be sure not to pack them in your checked luggage, as they will be used to check in with Disney’s Magical Express and to unlock your room when you arrive at your Disney Resort hotel.

If your flight arrives between 5:00 AM and 10:00 PM, please provide us with the checked baggage claim numbers that you received from your airline when you checked your bags. We will obtain your information, collect your luggage and deliver it to your room at your Disney Resort hotel.

For airport arrivals after 10:00 PM, you must collect your luggage at Baggage Claim and take it with you on the motorcoach.

Learn more about Disney’s Magical Express.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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