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Airport Transportation and Check In – Frequently Asked Questions

Q.

I’m an international Guest with a Disney's Magical Express service reservation, but I did not receive information about the service prior to arrival. What should I do when I arrive at Orlando International Airport?

A.

Upon exiting your aircraft, enter the U.S. Immigration checkpoint. After retrieving your luggage, proceed to the Customs checkpoint.

When exiting the Customs area, keep your checked bags with you to travel on the motorcoach.

Take the train to the Main Terminal Building where you will arrive on Level 3. Disney's Magical Express service is located in Terminal B, Level 1. Guests arriving in Terminal A of the airport are advised to cross to Terminal B before proceeding down to Level 1. Upon arrival at Disney’s Magical Express welcome center, please let us know if you will need assistance boarding the motorcoach.

Disney’s Magical Express service is continuing to operate, with some modifications. At this time we will not be providing luggage delivery service for those arriving to and departing from Orlando International Airport.

The luggage you have brought with you since the Immigration Checkpoint can be loaded onto the motorcoach to travel with you to your Disney Resort hotel.

Luggage assistance will be available at the front of your Disney Resort hotel, including luggage storage and/or transport to the room.

Upon your departure, please ensure your luggage is with you and is loaded onto the motorcoach so you can check it in with your airline once you reach the airport.

View a map of Orlando International Airport or learn more about Disney's Magical Express.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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