“Hey Disney!” Support

When you arrive, please review the important information about the “Hey Disney!” experience that will be displayed on your Echo device.

The ⊘ button on top of your device should be red, meaning the device is muted. If you want to use the smart device, press the button to unmute it.

Once unmuted, the device will listen for the wake words “Hey Disney” or “Alexa.”

To get started with “Hey Disney!”, say or tap “Hey Disney, start the magic!”

Then, throughout your stay, begin requests with “Hey Disney” when you want the Disney Magical Companion to answer park questions, get you extra towels, entertain you with Disney fun or help with other vacation topics.

When the device detects that someone has said “Hey Disney” or “Alexa” (the “wake words”), it will listen to your request and send it to Amazon for processing in the cloud. Use of certain features through the device’s touch screen will also wake the device and cause it to listen for your request. You’ll know the device is listening to your request when the blue bar lights up.

You can always turn the microphone off by pushing the button on the top of the device. This will turn on a red bar to indicate it’s muted.

While use of the in-room Echo device and "Hey Disney!" is complimentary, it’s also completely optional.

Remember:

• You can keep the device muted during your stay.
• You can mute and unmute it at any time using the ⊘ button.
• If you have any other questions or concerns, call the Front Desk.

If the Echo device detects that someone has said "Hey Disney" or "Alexa”—or used the interactive touch screen—your requests will be sent to Amazon for processing in the cloud.

If the Disney Magical Companion can help, Amazon will send your requests (but not the voice recordings) to Disney.