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Tickets – Frequently Asked Questions

Q.

What proof of residence will I need to provide in order to purchase a Florida Resident park ticket or annual pass?

A.

You’ll need to provide proof of a Florida residential address in order to purchase a Florida Resident park ticket or annual pass. For each ticket or pass purchased for an adult, you may provide any of the following:

  • Valid Florida driver’s license (must have a Florida address)
  • Valid Florida state-issued ID card (must have a Florida address)
  • Valid Florida-based military ID

*For your convenience, Florida residents with any of the above listed identification can now verify their residency online, which means you can bypass Guest Relations and go straight to the parks! Simply fill out the “Your Florida Resident Information” form upon check-out when you purchase tickets through Disneyworld.com or complete the “Customize Your Tickets” step when you purchase through the My Disney Experience app.

If you do not have one of the IDs indicated above, then you must provide one of the following—dated within the past 2 months—evidencing a Florida residential address, along with a corresponding picture ID (passport, driver's license, state identification card):

Proof of Current Mortgage
You may use a monthly mortgage statement from within the past 2 months; it may not be more than 2 months old. Deeds, mortgage contracts, mortgage payment booklets and leases are not accepted.

Bills, Policies or Registration

  • Current homeowner's insurance policy or bill
  • Current automobile registration, insurance policy or bill
  • Current Utility bill (power / phone / cable / water)
  • Bills can be no more than 2 months old (P.O. Boxes are not accepted as proof of residency)

Mail

  • Mail from financial institutions, including checking, savings or investment account statements
  • Mail from federal, state, county or city government agencies
  • Mail can be no more than 2 months old (P.O. Boxes are not accepted as proof of residency)

Additional members of the same household must only provide proof of same residential address.

Current statements and bills printed from electronic versions are accepted, along with electronic bills provided via smart phones and tablet devices.

For more information, please call (407) WDW-PASS or (407) 939-7277—or use the Annual Passholder Help Form to email our dedicated Help Team with any questions you may have about your annual pass. Guests under age 18 must have parent or guardian permission to call.

More Help

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All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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