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Update on Walt Disney World Resort Operations — Including Theme Parks and Water Parks


The safety and well-being of our Guests and employees remains our top priority.

As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, Walt Disney World Resort will remain closed until further notice.

Below, you’ll find information on impacts to current and upcoming plans. Please continue to check back for additional updates.

We appreciate your patience and understanding.

Need to Adjust Your Travel Plans?

Walt Disney World theme parks, Disney Resort hotels and the Disney Springs area are currently closed and a reopening date has not been identified. For Guests who are interested in modifying their existing travel dates or making a new reservation for a future vacation, reservations are currently available for travel dates June 1 and later. As always, Guests are able to modify these bookings if Walt Disney World Resort opens before or after that time.

As we previously shared, unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period beginning March 12, 2020 through the closure will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through June 30. As a reminder, most reservations can be modified or cancelled online. If Guests need further assistance, they can reach us at the Disney Reservation Center through our online chat feature or by calling our reservation line.

Guests with impacted reservations during the closure period may be eligible for special offers when they call (407) 939-4251—including a package offer that includes a Disney dining plan.


OPERATIONAL UPDATES

Theme Parks & Water Parks

The theme parks and water parks at Walt Disney World Resort are temporarily closed until further notice.

Resorts

Disney Resort hotels at Walt Disney World Resort are temporarily closed until further notice.

Additionally, Disney's Vero Beach Resort and Disney's Hilton Head Island Resort are temporarily closed until further notice.

Disney Springs

All locations at the Disney Springs area are temporarily closed until further notice.

Transportation

All Disney transportation is temporarily unavailable until further notice.

Other Experiences

ESPN Wide World of Sports Complex and miniature golf locations at Walt Disney World Resort are temporarily closed until further notice.

Golf and FootGolf operations (other than miniature golf) remain available on their regular schedule.


MODIFICATIONS, CANCELLATIONS AND REFUNDS

Tickets

Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a valid use period beginning March 12, 2020 through the end of the actual closure period will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.

Florida Resident Discover Disney Tickets may be used through July 31, 2020.

Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours, Disney Early Morning Magic and Disney H2O Glow Nights from March 16, 2020 through the end of the actual closure period will be automatically refunded.

For ticket orders, express shipping and standard shipping will be delayed due to the closure.

Disney Resort Rooms and Packages

To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through June 30. As a reminder, most reservations can be modified or cancelled online. If Guests need further assistance, they can reach us at the Disney Reservation Center through our online chat feature or by calling our reservation line.

If no action is taken by you before your check-in date for arrivals during the closure period, Disney will automatically cancel your reservation within 7 days of the original check-in date and process any refund due to the original form of payment. Please note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as non-refundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.

If you did not book through Disney directly, please contact your travel professional.

A Special Offer for Eligible Guests
Eligible Guests can take advantage of a vacation package offer that includes accommodations at a select Disney Resort hotel, park admission and a Disney dining plan—valid for arrivals most nights June 1 through September 30, 2020 when you book through May 31, 2020.

This offer is valid only for Guests who previously booked a vacation package or room reservation to stay at a Disney Resort hotel at Walt Disney World Resort for travel dates March 16 to May 31, 2020. Offer not valid for reservations travelling these dates that were cancelled before March 1, 2020.

Call (407) 939-4251 today to learn more about this offer, check availability and book.

View more details about this special offer.

Annual Passes

This is a truly unprecedented time for all of us, and we want to thank you for your patience as we work through the many details related to the temporary closure of the theme parks. We recognize this may be a challenging time, so we wanted to share how we will assist our Annual Passholders.

If you are an Annual Passholder who has paid in full:
As previously announced, all active Walt Disney World Resort Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks.

As an alternative, in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period. Information will be provided soon on how to choose this option.

If you are an Annual Passholder on the monthly payment plan:
Effective April 5, 2020, we will automatically stop and waive all upcoming monthly payments while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, pass expiration dates will not be extended and passes will expire upon their originally scheduled expiration dates.

As an alternative, Guests who are paying for Walt Disney World Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The pass will be extended the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks. Information will be provided soon on how to choose this option.

Our Annual Passholders are some of our most loyal Guests, and we stand ready to help during this incredibly uncertain time. If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.

Dining & Other Experiences

All pre-paid dining and experience reservations impacted by the closure will be automatically refunded if scheduled between March 16, 2020 through the end of the closure period.

Reservations made at locations impacted by the closure will not be charged a cancellation or no-show fee.

All active Tables in Wonderland members will be extended by the number of days the parks are closed.

Groups

If you’re coming to Walt Disney World Resort as part of a meeting, convention, youth program, wedding or other group or celebration, and you have questions about your plans during the closure period, please consult with the organizer of your group or event.

FastPass+

All FastPass+ reservations scheduled for March 16, 2020 through the closure period will be automatically cancelled.

MagicBands

If you have placed an order and received notification that your MagicBands have already been shipped to your home, you will still receive your order.

If you have arranged for your upgraded MagicBands to be delivered to you at your Disney Resort hotel for an arrival date from March 20 through the closure period, your order will be automatically cancelled and you will receive a refund of the amount you paid for the MagicBands.

While the Walt Disney World theme parks and Resort hotels are temporarily closed, we are not currently accepting new MagicBand orders linked to Walt Disney World Annual Passholders or Disney Resort hotel reservations.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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