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PhotoPass – Frequently Asked Questions

Q.

How do I view my Memory Maker photos?

A.

You can view your photos on MyDisneyPhotoPass.com and on the My Disney Experience Mobile App!

If you purchased Memory Maker in the park, you may need to link Memory Maker to your Disney account before you can begin downloading photos. You may also need to link any MagicBands or cards that you used at the Disney PhotoPass locations to view and download your photos.

If you purchased Memory Maker at the advance purchase price, photos taken within 3 days of the date of purchase will not be included in Memory Maker and must be purchased separately.

Learn more about Memory Maker.

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All of our Cast Members are currently busy assisting other Guests. Please try back later. We are here to assist you between 7:00 AM and 11:00 PM Eastern.
  • For assistance with your Walt Disney World visit, please call (407) 939-5277.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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