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Genie – Frequently Asked Questions

What is a Lightning Lane entrance?

A Lightning Lane entrance is a new queue available at select attractions and experiences through options Guests can purchase to save time in line. To use a Lightning Lane entrance, a Guest must select an arrival window through the My Disney Experience mobile app before embarking on the attraction or experience.

There are 2 ways to purchase and select arrival windows for Lightning Lane entrances—through Disney Genie+ service and as an individual purchase. The selection of available experiences with Lightning Lane entrances differs for each option.

Option #1: Through Disney Genie+ Service

Guests who have purchased Disney Genie+ service may select the next available arrival window for its Lightning Lane entrances, one at a time, throughout regular park hours. More than 40 attractions and entertainment experiences across the Walt Disney World Resort theme parks are included in the service. Disney Genie+ service costs $15 per ticket per day.

Option #2: By Making an Individual Lightning Lane Entrance Purchase

Lightning Lane entrance as an “á la carte” purchase will be offered at a few of our most popular attractions. Pricing will vary by date, attraction and park. This option can be purchased by all Guests—with or without the purchase of Disney Genie+ service—and lets you choose a time to arrive at the Lightning Lane entrance at up to 2 attractions each day (purchased one at a time).

Learn more about our new Lightning Lane entrances and view a list of eligible experiences for each option.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
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  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
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