Help Center

How can we help you?

This search field has an attached autosuggestion popup menu

Genie – Frequently Asked Questions

Q.
What is a Lightning Lane entrance?
A.

A Lightning Lane entrance is a new queue available at select attractions and experiences through options Guests can purchase to save time in line. To use a Lightning Lane entrance, a Guest must select an arrival window through the My Disney Experience mobile app before embarking on the attraction or experience.

There are 2 ways to purchase and select arrival windows for Lightning Lane entrances—through Disney Genie+ service and as an individual purchase. The selection of available experiences with Lightning Lane entrances differs for each option.

Option #1: Through Disney Genie+ Service

Guests who have purchased Disney Genie+ service may select the next available arrival window for its Lightning Lane entrances, one at a time, throughout regular park hours. More than 40 attractions and entertainment experiences across the Walt Disney World Resort theme parks are included in the service. Disney Genie+ service costs $15 per ticket per day.

Option #2: By Making an Individual Lightning Lane Entrance Purchase

Lightning Lane entrance as an “á la carte” purchase will be offered at a few of our most popular attractions. Pricing will vary by date, attraction and park. This option can be purchased by all Guests—with or without the purchase of Disney Genie+ service—and lets you choose a time to arrive at the Lightning Lane entrance at up to 2 attractions each day (purchased one at a time).

Learn more about our new Lightning Lane entrances and view a list of eligible experiences for each option.

  • For assistance with your Walt Disney World vacation, including resort/package bookings and tickets, please call (407) 939-5277.
    For Walt Disney World dining, please book your reservation online.
  • 7:00 AM to 11:00 PM Eastern Time. Guests under 18 years of age must have parent or guardian permission to call.
Footer Links

Use CoBrowse to Share Your Screen?

Even as the Disney Cast Member guides you around our site, they will be unable to access or view any files or information on your device or anything you type.

To stop the session, click the X in the screen-sharing window at any time. You can remain on the phone with the Cast Member.

Enter the code provided by the Cast Member and Accept to get started.

Invalid code. Please reenter

Decline Accept

Not Speaking to a Cast Member?

If you're not currently speaking with a Cast Member and need assistance, visit the Contact Us page to learn how to reach us by phone or chat.